Casino Operations Assistant Shift Manager Slots

Hollywood Casino Aurora • Aurora, IL

19h • $70,000 - $75,000

About The Position

The Casino Operations Assistant Shift Manager/Pit Supervisor supervises staff and manages the daily operations of an assigned shift in the Casino Operations department. The position oversees games, game protection, and the overall operation of Table Games and/or Slots during the shift.

The role supports customer service, revenue growth, expense management, regulatory compliance, and team engagement. It may also involve providing recommendations related to budgets, staffing, scheduling, and employee performance. The job may or may not have supervisory responsibilities.

Requirements

• Must be at least 21 years of age.
• Bachelor's degree (B.A./B.S.) from a four-year college or university, or at least three years of experience in a comparable Table Games and/or Slots leadership position, or an equivalent combination of education and experience.
• Thorough knowledge of Table Games and/or Slots operations.
• Excellent written and oral communication skills.
• Proficiency in Microsoft applications, including Excel and Word.
• Knowledge of Slot operating systems.

Responsibilities

• Adhere to scheduling and coordinate scheduling concerns with the manager, with attention to guest satisfaction.
• Assist with the department budget process by providing recommendations, support compliance with budget initiatives, and report budget concerns to the manager.
• Ensure customer service standards are followed by team members and address issues as they arise.
• Provide oversight for the gaming floor during the assigned shift.
• Handle customer concerns and requests effectively.
• Monitor chip and cash transactions between dealers and customers and ensure customers receive proper payouts.
• Maintain accountability for chips, cards, dice, and other gaming equipment.
• Verify table inventories and manage table limits.
• Assist with strategies for customer service, revenue growth, and expense management to maximize profitability.
• Support engagement of team members on the shift by addressing and managing feedback, suggestions, complaints, and grievances.
• Assist with the overall integrity of daily Table Games and/or Slot operations.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Support staff development and training programs.
• Support rewards and recognition programs to maximize employee engagement.
• Evaluate team members and provide constructive performance feedback.
• Recommend staffing actions, including interviewing and hiring, and scheduling plans, assignments, and direction of work to meet business needs.
• Manage work procedures and expedite workflow.
• Recommend employee performance actions, including discipline, coaching, and counseling.

Benefits

• Day-one medical coverage (may vary by position).
• 401(k) matching (may vary by position).
• Annual performance bonus (may vary by position).
• Paid time off earned according to local policy and increasing with length of employment.
• Wellness programs supporting financial, physical, and mental well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager