Slots Assistant Shift Manager - Bossier City
About The Position
The Slots Assistant Shift Manager oversees Guest Services Supervisors and Representatives during an assigned shift, ensuring compliance with internal controls, policies, and procedures and consistently meeting service standards. The role supports a flawless guest experience on the slot floor and at the Live! Rewards Player’s Club, coordinates with other departments to resolve service, technical, and operational issues, and helps execute contests and promotions. The position also supports jackpot payments and machine-malfunction response, handles guest concerns, manages staffing and labor standards, documents shift activity, and contributes to departmental financial performance and loss-time injury prevention. The work takes place in a high-energy casino environment with bright lights, noise, alcohol, and smoking, and requires an irregular schedule and frequent movement throughout the casino.
Requirements
- Must be at least 21 years old.
- Three to five years of experience in a casino Slot department or gaming areas.
- One to three years of supervisory experience.
- A four-year degree in a related field or equivalent work experience.
- Must be able to secure and maintain licensure required by the Louisiana Gaming Control Board or another applicable regulatory entity, or required by Live’s operating standards.
- Proficiency with Microsoft software products.
- Ability to analyze and interpret departmental needs and results.
- Ability to solve complex problems.
- Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
- Accuracy in completing duties in a timely manner.
- Ability to work an irregular schedule in response to a broad variety of tasks and deadlines.
- Ability to work in a high-energy casino environment with bright lights and noise, and in an alcohol- and smoking-exposed environment.
- Ability and energy to move throughout a large casino with urgency; duties involve walking, standing, sitting, keyboarding, and repeatedly using 31 stairs and elevators.
Responsibilities
- Supervise and lead Guest Services Leads and team members on the assigned shift.
- Ensure a strong guest experience on the slot floor and at the Live! Rewards Player’s Club, coordinating with departments to resolve service, technical, and operational problems.
- Assist with planning, setup, and execution of contests and promotions, taking ownership of marketing-event success.
- Assist Guest Services team members with slot jackpot payments and machine malfunctions as needed.
- Address guest issues, concerns, and complaints courteously and proactively prevent potential guest detractors from negatively affecting the experience.
- Ensure labor standards are met within budget guidelines while balancing gaming-floor needs.
- Write and submit shift and other reports documenting shift activity.
- Ensure consistent, accurate communication across shifts.
- Comply with departmental internal controls and procedures and ensure compliance with applicable regulatory controls, laws, and gaming regulations.
- Hire, train, and manage staff according to organizational and departmental standards, policies, and programs.
- Extend complimentary services in accordance with the approved comp matrix.
- Follow processes and programs to control and reduce loss-time injuries.
- Participate in management of departmental financial performance, processes, and controls.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
