Security Ambassador - Bossier City
About The Position
The Security Ambassador ensures the safety and security of guests, team members, and company assets while providing excellent customer service. The role focuses on maintaining a safe and comfortable environment and a positive attitude, with an emphasis on high-quality service to internal and external guests at Live! Casino & Hotel. The position includes greeting and assisting guests, enforcing entry requirements and casino and hotel rules, responding to disputes and emergencies, operating the Security Dispatch Office, monitoring access and traffic, documenting incidents, and reporting safety hazards. The Security Ambassador must be able to work in an alcohol and smoking environment and secure and maintain any required regulatory licensure.
Requirements
- Ability to write reports.
- Ability to use a telephone properly.
- Ability to read and understand memos.
- Ability to multitask.
- Good customer service skills.
- Valid driver's license.
- Ability to perform duties under frequent time pressure in an interruptive environment.
- Ability to remain alert at all times.
- Dexterity to perform day-to-day activities and respond during emergencies.
- Ability to work in an alcohol and smoking environment.
- Ability to secure and maintain licensure required by the Louisiana Gaming Control Board or another applicable regulatory entity, or required by Live's operating standards.
- Ability to stand and walk for extended periods.
- Ability to ascend and descend stairs.
- Ability to work in extreme temperatures, both hot and cold.
- Ability to run, stoop, bend, and reach outward and above the head.
- Ability to lift up to 50 lbs.
- Ability to ride a bicycle.
- Ability to operate and ride a Segway and/or other vehicles.
Nice To Haves
- High school diploma or GED equivalent is preferred.
- One to two years of security experience with a focus on guest service is preferred.
Responsibilities
- Greet guests with a smile and a warm welcome.
- Check identification of guests entering the casino and hotels; refuse admission to people under 21, those without proper authorization, and people carrying weapons or other prohibited items.
- Explain casino and hotel rules, regulations, and codes of conduct.
- Interact professionally with the public by providing assistance, directions, and responses to inquiries.
- Assist with customer disputes, intoxicated subjects, criminal matters, and traffic control.
- Resolve complaints within the scope of authority or refer them to management.
- Notify a supervisor, manager, surveillance, and/or the Casino and Hotel Operations Manager about unusual events, incidents, or crimes.
- Respond to medical and fire emergencies, including assisting sick or injured guests.
- Operate the Security Dispatch Office and communicate by two-way radio and telephone as required.
- Staff the Employee/Visitor Entrance, allow only authorized personnel to enter, and maintain a log of visitors and vendors.
- Monitor guest and team member passage into and out of restaurants and gaming areas.
- Control traffic congestion in valet and parking areas.
- Write and investigate first reports of injury.
- Respond to guest and team member incidents and accidents.
- Assist in transporting money, chips, tokens, and markers.
- Check for and report safety hazards.
- Ensure the safety and security of guests and team members.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
