Barista (Ridotto) - Bossier City

Live! Casino & Hotel Louisiana • Bossier City, LA

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About The Position

The Barista greets and serves hotel and casino guests with a positive, friendly attitude. The role provides customer service and prepares beverages and food products according to established recipes, presentation standards, and health, safety, and sanitation guidelines. Baristas help maintain a clean, organized workspace and follow operational policies for cash handling, safety, and security. They contribute to a positive team environment, assist with training, and communicate relevant information to management.

Requirements

• One or more years of experience.
• Ability to learn quickly.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal skills.
• Ability to work as part of a team and build relationships.
• Regular and consistent attendance and punctuality.
• Availability to work flexible hours, which may include early mornings, evenings, weekends, nights, or holidays.
• Ability to meet store operating policies and standards, including quality, cash handling, and safety and security standards.
• Ability to engage with customers and respond to their needs through clear, pleasant communication.
• Ability to secure and maintain licensure required by the Louisiana Gaming Control Board or another applicable regulatory entity, or by Live’s operating standards.
• Ability to work in an environment with alcohol and smoking.
• Ability to stand for long periods without sitting or leaning; bend, stoop, and reach while assisting guests; and carry a trash bag weighing up to 25 pounds.

Responsibilities

• Act with integrity, honesty, and knowledge in support of Live! Casino & Hotel’s culture, values, and mission.
• Maintain a calm demeanor during high-volume periods or unusual events and set a positive example for the shift team.
• Anticipate customer and store needs by evaluating the environment and customer cues.
• Communicate information to the manager so the team can respond and create the Third Place environment during each shift.
• Assist with new partner training by reinforcing successful performance and providing respectful, encouraging coaching.
• Support a positive team environment by recognizing changes in partner morale or performance and communicating them to the store manager.
• Deliver customer service with a customer-first attitude, connect with customers, and discover and respond to their needs.
• Follow operational policies and procedures, including cash-handling, safety, and security requirements.
• Maintain a clean and organized workspace so partners can locate resources and products.
• Provide beverages, whole bean, and food products consistently in accordance with recipe and presentation standards and health, safety, and sanitation guidelines.
• Recognize and reinforce individual and team accomplishments using existing organizational methods.
• Maintain regular and punctual attendance.
• Operate the point-of-sale system; take orders; and perform basic math, including making change and issuing refunds and receipts.
• Prepare food and beverages to standard recipes or customer specifications, including changes to temperature, ingredient quantities, or substitutions.
• Perform a variety of tasks within the store during each shift.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed