General Manager | Bossier City | GDF

Good Day Farm•Bossier City, LA

About The Position

The General Manager oversees all aspects of dispensary operations and reports to the Market Manager. This leadership role is responsible for strategic direction, sales performance, team development, customer experience, operational excellence, and compliance with cannabis regulations. The position requires close coordination with store staff, leadership, and local and regional cross-functional partners, including HR, Operations, IT, Facilities, and compliance teams. The General Manager leads hiring, training, scheduling, performance reviews, payroll responsibilities, coaching, and employee engagement. They communicate business and cultural goals, promote accountability, and model the company’s expectations for customer service, teamwork, and results. The role also monitors sales and business performance, manages customer relationships, analyzes store KPIs and expenses, and conducts competitive analysis. The role oversees daily store operations, including opening and closing, cash handling and reporting, inventory reconciliation, facility upkeep, and supply ordering. It also leads inventory management and compliance practices, maintains accurate online menus and product availability, and ensures staff follow company procedures and applicable regulations. The General Manager supports visual merchandising, promotions, events, loyalty initiatives, and technology-enabled customer service, while helping create a welcoming community-oriented dispensary experience.

Requirements

At least 2–5 years of leadership experience in retail, hospitality, service, or cannabis-related industries.
2–5 years of experience in customer service-related work.
Ability to clear a background check.
Flexibility in working hours.
Bachelor’s degree, or equivalent experience in place of a degree.
Strong written and verbal communication skills.
Demonstrated capability in people management and culture building.
Positive attitude and flexibility.
Critical thinking and logic skills.
Demonstrated experience in cash and inventory management.
Experience with Microsoft Suite.

Nice To Haves

Cannabis industry experience.
Dutchie POS experience.
METRC Seed-to-Sales experience.

Responsibilities

Lead staff hiring, training, development, scheduling, performance reviews, payroll responsibilities, coaching, and employee engagement.
Model company culture and expected behaviors, communicate business and cultural goals, and establish accountability across business leadership, facility maintenance, compliance, and customer service.
Drive revenue, sales performance, customer relations, and daily, weekly, monthly, and quarterly KPIs, including average dollar sale (ADS), units per transaction (UPT), sell-through, payroll, and business expenses.
Communicate sales goals, promotions, and business expectations to staff and connect them to store performance.
Conduct competitive shopping within a 30-mile radius and share analysis and recommendations with leadership.
Oversee inventory processes and reconciliation to ensure accuracy and prevent loss.
Lead store opening and closing, cash management, cash deposits, change ordering, safe management, staff tip management, and related reporting.
Oversee supply ordering, cleaning, housekeeping, and facility maintenance needs; communicate repair needs and fixes.
Maintain knowledge of company policies and procedures and communicate changes to staff.
Train staff and ensure adherence to cannabis compliance requirements, state regulations, company processes, and organizational standards.
Lead inventory intake, invoice management, product organization and sales, staff training, and management of expiring and aging products.
Maintain stocked shelves and accurate online menus through reconciliation, observation, communication, and delegation; monitor critical stocking needs.
Use METRC and company point-of-sale processes for inventory management and maintain communication with local and regional compliance teams.
Update daily, weekly, and monthly tools and trackers.
Lead and support in-store visual merchandising and train staff on the customer journey.
Communicate promotions, pop-ups, and events to staff and customers and coordinate with systems and marketing teams to ensure accuracy and effectiveness.
Lead loyalty program initiatives and encourage new customer loyalty sign-ups.
Support customer experience initiatives and promote customer value and loyalty through staff training, coaching, visual merchandising, process excellence, and accuracy.
Engage with customers, help create a sense of community, and share community-related opportunities with leadership.
Use available technology to enhance customer experience, including drive-thru, delivery, in-store kiosks, online ordering, payment options, loyalty programs, and staff performance tracking.
Communicate and collaborate with leadership, store staff, and cross-functional partners, and perform other duties as assigned.