Casino Operations Assistant

Catalina Island Company • Avalon, CA

2d • Onsite

About The Position

The Casino Operations Assistant supports the daily operations of the Catalina Casino’s Avalon Theatre and Wrigley Ballroom. The role involves a varied mix of guest services, guided tours, ticketing, concessions, technical assistance, stage management, guest control, skate rentals, concierge services, and janitorial duties. The assistant engages, informs, and entertains visitors as they explore the historic building, including its theatre and ballroom.

This is a seasonal position paying $20.00 per hour. Shared employee housing may be available to eligible employees at a subsidized rate, subject to availability; housing generally includes shared bedrooms and bathrooms and a community kitchen, with a portion of the cost typically deducted through payroll. The role requires a flexible schedule with rotating weekday and weekend shifts, including day, night, and holiday hours. Work involves standing for up to 6–8 hours per day and lifting up to 40 pounds, along with frequent guest communication and other physical activities.

Catalina Island Company describes the work environment as fast-paced and exciting, with opportunities for upward mobility and growth. Employees can meet and engage with visitors from around the world and receive discounts and perks for restaurants, hotels, and activities. The company welcomes people of diverse backgrounds and provides reasonable accommodations for candidates with disabilities.

Requirements

• Must be at least 18 years old.
• Must obtain a California Food Handler certification before the start date.
• Must obtain a California Responsible Beverage Server certification before the start date.
• Exceptional customer service skills.
• Passion for history and architecture.
• Attention to detail and commitment to providing accurate information.
• Basic math skills and ability to handle transactions accurately.
• Ability to work in a fast-paced environment and multitask effectively.
• Must be comfortable standing for up to 6–8 hours per day.
• Must be able to lift up to 40 pounds.
• Requires dexterity, grasping, writing, standing, sitting, walking, repetitive motions, and bending.
• Requires listening, hearing, and visual acuity; talking and hearing occur continuously while communicating with guests, management, and team members.
• Must be available for a flexible schedule with rotating weekday and weekend shifts, including day, night, and holiday hours.

Responsibilities

• Operate the point-of-sale system to sell tickets for events and tours.
• Provide guests with pricing and schedule information.
• Handle cash and credit card transactions.
• Prepare and serve snacks, beverages, and other concession items in accordance with health and safety guidelines.
• Maintain stock and restock items as needed.
• Keep areas clean, organized, and compliant with food safety regulations.
• Greet guests and assist with inquiries or special requests.
• Address and resolve customer concerns promptly and professionally.
• Perform casino opening and closing duties.
• Operate lighting, sound, and projection equipment.
• Perform janitorial and housekeeping tasks.
• Lead visitor groups through the historic building and deliver accurate, engaging information about its history and importance to Catalina Island.
• Learn facts, stories, and new findings about the building and its surroundings.
• Answer visitor questions, provide context, and help ensure visitors feel welcome and engaged.
• Perform other duties as assigned.

Benefits

• Shared housing may be available to eligible employees at a subsidized rate, subject to availability; employees pay a portion of the housing cost, typically through payroll deduction.
• Employee discounts and perks for restaurants, hotels, and activities.
• Upward mobility and growth opportunities.
• Reasonable accommodations are provided as needed for candidates with disabilities.

What This Job Offers

• Education Level: No Education Listed