The D Casino - Slots - Assistant Shift Manager

The D•Las Vegas, NV

About The Position

The Assistant Shift Manager assists the Slots manager in hiring, managing, scheduling, and supervising slot department staff during an assigned shift. The role monitors slot operations to ensure games are conducted fairly and legally, helps implement training programs, and assists in developing the company’s internal controls, policies, and procedures. The Assistant Shift Manager monitors compliance with Title 31 and applicable gaming laws, maintains contact with slot customers, and works with management and department personnel to maintain operational efficiency. The position supervises Guest Service Representatives (GSRs). It manages the slot department during the assigned shift, approves jackpot payouts and verifies completion of required forms, ensures compliance with federal and state gaming regulations, and supports the Company Service Standards. The work involves frequent contact with team members and guests and may take place in a noisy area with secondhand smoke.

Requirements

Ability to communicate effectively with guests, team members, and management in written and verbal form.
Ability to handle customer disputes professionally and tactfully.
Ability to obtain or renew all government-required licenses or certifications, specifically a Nevada Gaming License.
Must be at least 21 years of age.
High school diploma or equivalent.
Five years of previous supervisory experience in casino gaming.
Ability to perform the physical activities described, including standing, walking, lifting, reaching, pushing, pulling, grasping, climbing, and bending; ability to pull up to 35 pounds.
Normal or corrected vision, ability to see color and distinguish letters, numbers, and symbols, and manual dexterity to operate job-related equipment.

Responsibilities

Practice, support, and promote the Company Service Standards at all times.
Manage the slot department during the assigned shift.
Assist the manager with hiring, managing, scheduling, and supervising slot department staff.
Monitor slot operations to ensure games are played fairly and legally.
Assist in implementing training programs for slot personnel.
Assist in developing the company’s system of internal controls, policies, and procedures.
Monitor procedures for compliance with Title 31 and applicable gaming laws.
Establish and maintain contact with slot customers.
Work with management and department personnel to maintain optimum efficiency.
Approve jackpot payouts and ensure all appropriate forms are completed.
Ensure compliance with federal and state gaming regulations.
Maintain good working relations with all levels of the organization.
Supervise Guest Service Representatives (GSRs).