the D Casino - Beverage - Manager

Recruiting Team•Las Vegas, NV

About The Position

The Beverage Manager is responsible for delivering outstanding, friendly, and informative Guest service while maintaining safety throughout the property. The role manages beverage operations and works to provide an excellent Guest experience by forecasting, planning, and managing beverage orders, staffing, and finances. The goal is to maximize sales and revenue through customer satisfaction and employee engagement. The Manager oversees beverage staff and operations, maintains adequate inventory, and leads Team Members through coaching, teaching, training, and positive example. The role also addresses Guest complaints, promotes Company Service Standards, and ensures responsible alcohol service.

Requirements

Ability to read and speak English and communicate effectively in written and verbal form with Guests, Team Members, and Management.
Knowledge of the property and its amenities, including understanding the Fremont Street Experience to assist Guests.
Ability to work well with all departments.
Ability to supervise multiple properties.
Ability to understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
Ability to multitask.
Must be able to work any day of the week and any shift, including weekends, holidays, special events, and concerts.
Ability to establish and maintain effective working relationships with Team Members and Guests.
Must be at least 21 years of age.
Must be able to obtain required work cards.
High school diploma or GED required.
Ability to kneel, carry, bend, walk, and stand for extended periods.
Ability to lift 50 pounds.

Nice To Haves

Previous beverage experience preferred.

Responsibilities

Schedule, train, and evaluate beverage staff, including their appearance and adherence to Guest-service standards.
Resolve Guest complaints and interview, hire, and terminate employees.
Practice, support, and promote Company Service Standards.
Oversee beverage operations.
Greet and welcome Guests in a pleasant and professional manner.
Engage Guests professionally and courteously, including managing escalated interactions.
Work collaboratively with beverage servers, bartenders, barbacks, beverage supervisors, and slots supervisors.
Follow responsible alcohol-service standards, including slowing service or cutting off an intoxicated Guest when necessary.
Lead the team during busy shifts, resolve conflicts, and ensure work is completed.
Order adequate supplies of alcoholic and non-alcoholic beverages and maintain sufficient inventory.
Coach, teach, and train beverage department Team Members in their duties, lead by positive example, and document these actions as necessary.
Investigate Guest complaints related to Beverage.
Respond promptly to emergencies and incidents within designated areas according to policy.