Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Decatur, AL

About The Position

Penske Logistics is seeking an Operations Supervisor to lead staff at a single transportation and logistics location. The role provides operational leadership to individual contributors and hourly employees, ensuring daily activities—including driver deliveries, trailer loading and unloading, and customer service—meet customer requirements and company service and cost objectives. The supervisor directly oversees people, systems, customer needs, equipment, and workforce and equipment scheduling, and manages direct-report performance, including corrective action and disciplinary decisions up to the written-warning level. The role also participates in hiring and customer meetings as needed. The position is scheduled Monday through Friday, 3:00 PM to 12:00 AM, with hours that may vary depending on business needs. The supervisor may need to travel as necessary and provide operational relief coverage when associates are absent or using time off. The role is bonus eligible based on individual and location performance.

Requirements

Demonstrated leadership qualities and strong interpersonal skills, including the ability to build rapport and maintain relationships with associates, company leadership, and internal and external customers.
Ability to work efficiently and independently, with strong time-management and organizational skills.
Strong written and oral communication skills and active-listening ability.
Ability to manage problems, think critically, and make independent decisions.
Ability to drive process improvement and lead change.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Ownership and responsibility to run the operation with a sense of urgency.
High school diploma or equivalent.
Regular, predictable, full attendance is an essential job function.
Willingness to travel as necessary, work the required schedule and at the specified location, complete the Penske employment application, and undergo a background investigation and drug screening.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Ensure supervisors and associates are trained, competent, and understand how their work relates to customer business objectives.
Communicate specific, measurable performance standards.
Interview hourly associates and recommend candidates for hire.
Monitor attendance, productivity, and other performance standards; coach and counsel associates.
Motivate and engage associates by emphasizing team accomplishments and recognition.
Supervise customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Conduct team meetings and assist with training new associates.
Evaluate and recommend work-method changes to improve dispatch productivity.
Provide relief coverage for operational duties when associates are absent or on time off.
Maintain working knowledge of site operating systems to ensure compliance and resolve exceptions.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including tracking MPG, returns, and damages.
Manage associates' work hours and activities to minimize overtime and meet or exceed productivity targets.
Align daily management and associate activities with the location safety strategy.
Provide communication, training, feedback, and direction to support safe work performance.
Ensure compliance with applicable regulatory requirements and company policies and procedures.
Conduct safety observations.
Understand customer goals and objectives and work to meet or exceed expectations.
Communicate the company's commitment to helping customers meet their objectives.
Identify opportunities for continuous improvement.
Plan work assignments to use fleet equipment effectively.
Ensure hourly associates understand safe and efficient equipment operation.
Work with vendors to maintain equipment and with Penske Truck Leasing to complete scheduled preventive maintenance.
Complete other projects and tasks assigned by the supervisor.