Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Merrillville, IN

About The Position

The Operations Supervisor provides operational leadership to individual contributors and hourly employees to ensure daily activities—including driver deliveries, trailer loading and unloading, cross-docking, and customer service—are performed consistently with company service and cost objectives. The supervisor directly oversees most processes, including workforce and equipment scheduling, and may make corrective-action and disciplinary decisions up to the written-warning level. The role participates in hiring and customer meetings as needed, reviews truck runs based on account locations, volume, costs, customer requirements, and private-fleet utilization, and reviews daily orders for additional private-fleet opportunities. The position supports 12 Class A/B drivers and works Monday through Friday, 12:00 PM to 8:00 PM. Responsibilities span people leadership, logistics operations, financial controls, safety, customer experience and fleet or asset use. The supervisor may also provide relief coverage for operational duties and complete other projects assigned by a supervisor.

Requirements

2–4 years of related functional experience.
High school diploma or equivalent required.
Strong written and oral communication skills.
Strong organizational skills.
Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
Transportation management background.
Demonstrated leadership skills; goal-oriented and detail-oriented.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary, work the required schedule and at the specified location, complete the Penske employment application, and undergo a background investigation and drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel and reach with hands and arms; and occasionally lift and/or move up to 25 lb/12 kg.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Communicate specific, measurable performance standards to associates.
Interview hourly associates and provide hiring recommendations.
Monitor attendance, productivity, and other performance indicators; provide counseling or recognition as needed.
Supervise customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Evaluate and recommend work-method changes to improve dispatch and warehouse productivity.
Assist with training new associates.
Provide relief coverage for operational duties when associates are absent or using time off.
Maintain working knowledge of site operating systems to ensure compliance and resolve exceptions correctly.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including inventory accuracy and control, returns, and damages.
Manage associates’ work hours and activities to minimize overtime and meet or exceed productivity targets.
Ensure daily management and associate activities align with the location’s safety strategy.
Provide communication, training, feedback, and direction to promote safe work performance.
Ensure compliance with applicable regulatory requirements and company policies and procedures.
Understand location-specific customer goals and objectives and communicate the company’s commitment to helping customers meet them.
Identify areas that may benefit from continuous-improvement efforts.
Plan work assignments to ensure effective use of fleet and warehouse equipment.
Work with hourly associates to promote the safe and efficient operation of equipment.
Review truck runs based on account locations, volume, costs, customer requirements, and private-fleet utilization; review daily orders for additional private-fleet opportunities.
Participate in customer meetings as necessary and complete other projects and tasks assigned by the supervisor.