Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Salt Lake, UT

2d•Onsite

About The Position

Penske Logistics is seeking an Operations Supervisor to lead staff at a single location and ensure customer requirements are met while achieving company goals and objectives. The role provides operational leadership to individual contributors and hourly employees, overseeing daily activities such as driver deliveries, trailer loading and unloading, and customer service in accordance with service and cost objectives. The supervisor directly oversees people, systems, customer needs, equipment, and workforce and equipment scheduling, and manages direct reports’ performance, including corrective action and disciplinary decisions up to written warnings. The supervisor also participates in hiring and customer meetings as needed. The position oversees people, logistics operations, finance, safety, customer experience, and fleet assets. Operations Supervisors are eligible for a bonus based on individual and location performance. The stated schedule is Sunday through Thursday, 4:30 a.m. to 1:00 p.m., with flexibility to work short-staffed or during peak seasons based on business needs.

Requirements

Demonstrated leadership qualities and strong interpersonal skills, including the ability to build rapport and maintain relationships with associates, company leadership, and internal and external customers.
Ability to work efficiently and independently, with strong time-management and organizational skills.
Strong written and oral communication skills and active-listening ability.
Ability to manage problems, think critically, and make independent decisions.
Ability to drive process improvement and lead change.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Ownership and responsibility to run the operation with a sense of urgency.
High school diploma or equivalent required.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary and work the required schedule and at the specified location.
Completion of the Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to read, communicate verbally and in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift or move up to 25 pounds (12 kg).
Required vision abilities include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Train and develop supervisors and associates so they are competent and understand how their work supports customer objectives.
Communicate specific, measurable performance standards and monitor attendance, productivity, and other performance measures; coach and counsel associates.
Interview hourly associates and provide hiring recommendations.
Motivate and engage associates by recognizing team accomplishments.
Supervise logistics operations, including customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Conduct team meetings and assist with training new associates.
Evaluate and recommend work-method changes to improve dispatch productivity.
Provide operational coverage when associates are absent or taking time off.
Understand site operating systems to ensure compliance and resolve exceptions correctly.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including tracking MPG, returns, and damages; understand how decisions affect profitability.
Manage associates’ working hours and activities to control overtime and meet or exceed productivity targets.
Align daily management and associate activities with the location safety strategy; provide safety communication, training, feedback, and direction.
Ensure compliance with applicable regulatory requirements and company policies and procedures, and conduct safety observations.
Understand customer goals and objectives, work to meet or exceed expectations, and communicate the company’s commitment to helping customers achieve their objectives.
Identify opportunities for continuous improvement.
Plan work assignments for effective use of fleet equipment and help associates operate equipment safely and efficiently.
Coordinate equipment maintenance with vendors and Penske Truck Leasing, including scheduling preventative maintenance.
Perform other projects and tasks as assigned by the supervisor.