Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Orlando, FL

About The Position

Penske Logistics is seeking an Operations Supervisor to lead staff at a single transportation and logistics location. The supervisor provides operational leadership to individual contributors and hourly employees, ensuring daily activities—including driver deliveries, trailer loading and unloading, dispatch, and customer service—meet customer requirements and company service and cost objectives. The role directly supervises people, systems, customer needs, equipment, and workforce and equipment scheduling, and manages direct-report performance, including corrective action and disciplinary decisions up to the written-warning level. The supervisor participates in hiring and customer meetings as needed. The role oversees people, operational processes, financial performance, safety, customer experience, and fleet assets. It includes training and coaching associates, monitoring attendance and productivity, maintaining operational compliance and records, controlling overtime, supporting continuous improvement, and ensuring equipment is used safely and maintained. Senior Operations Supervisors are eligible for bonuses based on individual and location performance. The schedule is Monday through Friday, 4:00 p.m. to 1:30 a.m., with flexibility to work when short-staffed or during peak season based on business needs. Travel may be required. The role requires regular, predictable, full attendance and work at the specified location.

Requirements

Demonstrated leadership qualities and strong interpersonal skills, including the ability to build and maintain relationships with associates, company leadership, and internal and external customers.
Ability to work efficiently and independently with strong time-management and organizational skills.
Strong written and verbal communication skills and active-listening ability.
Ability to manage problems, think critically, and make independent decisions.
Ability to drive process improvement and lead change.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Demonstrated ownership and responsibility for running operations with a sense of urgency.
High school diploma or equivalent required.
Regular, predictable, full attendance is an essential job function.
Willingness to travel as necessary, work the required schedule, and work at the specified location.
Must complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to read, communicate verbally and in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift or move up to 25 pounds (12 kilograms).
Required vision abilities include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Ensure supervisors and associates are trained, competent, and understand how their work supports customer business objectives.
Communicate specific, measurable performance standards.
Interview hourly associates and provide hiring recommendations.
Monitor attendance, productivity, and other performance standards; coach and counsel associates.
Motivate and engage associates by recognizing team accomplishments.
Supervise logistics operations, including customer service, freight loading and unloading, dispatch, documentation, and procedural controls.
Conduct team meetings and assist with training new associates.
Evaluate and recommend work-method changes to improve dispatch productivity.
Provide operational coverage when associates are absent or taking time off.
Maintain working knowledge of site operating systems to ensure compliance and resolve exceptions.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including tracking MPG, returns, and damages.
Manage associates' work hours and activities to control overtime and meet or exceed productivity targets.
Align daily management and associate activities with the location's safety strategy.
Provide safety communication, training, feedback, and direction; conduct safety observations.
Ensure compliance with applicable regulatory requirements and company policies and procedures.
Work to meet or exceed location-specific customer goals and objectives and communicate the company's commitment to helping customers meet their objectives.
Identify opportunities for continuous improvement.
Plan work assignments to use fleet equipment effectively and ensure associates understand safe and efficient equipment operation.
Coordinate with vendors on equipment maintenance and with Penske Truck Leasing on preventive-maintenance schedules.
Complete other projects and tasks as assigned by the supervisor.