Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Lacey, WA

7h•$81,000 - $93,000

About The Position

Penske Logistics is seeking an Operations Supervisor to lead staff at a single location and ensure customer requirements are met while achieving company goals and objectives. The role provides operational leadership to individual contributors and hourly employees, overseeing daily work such as driver deliveries, trailer loading and unloading, and customer service in line with service and cost objectives. The supervisor directly oversees people, systems, customer needs, equipment, and workforce and equipment scheduling; manages direct-report performance and may make corrective-action and disciplinary decisions up to the written-warning level. The position also participates in hiring and customer meetings as needed. The role oversees people, logistics operations, financial practices, safety, customer experience, continuous improvement, and fleet assets. It includes coaching and training employees, monitoring performance and attendance, coordinating operational coverage, ensuring accurate records, managing work hours and productivity, maintaining regulatory and company-policy compliance, and coordinating equipment maintenance. The posting lists a salary range of $81,000–$93,000. Senior Operations Supervisors are eligible for bonuses based on individual and location performance.

Requirements

Demonstrated leadership qualities and strong interpersonal skills, including the ability to build and maintain relationships with associates, company leadership, and internal and external customers.
Ability to work efficiently and independently, with strong time-management and organizational skills.
Strong written and oral communication skills and active-listening ability.
Ability to manage problems, think critically, and make independent decisions.
Ability to drive process improvement and lead change.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Ownership and responsibility to run operations with a sense of urgency.
High school diploma or equivalent.
Regular, predictable, full attendance.
Willingness to travel as necessary and work the required schedule at the specified location.
Completion of the Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, sit, use hands to touch, handle, and feel, and reach with hands and arms; occasional lifting or moving of up to 25 lb/12 kg.
Vision abilities including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Train and develop supervisors and associates so they are competent and understand how their work supports customer objectives.
Communicate specific, measurable performance standards; monitor attendance, productivity, and other standards; and coach and counsel associates.
Interview hourly associates and provide hiring recommendations.
Motivate and engage associates by recognizing team accomplishments.
Supervise customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Conduct team meetings and assist with training new associates.
Evaluate and recommend changes to work methods to improve dispatch productivity.
Provide operational coverage when associates are absent or taking time off.
Maintain working knowledge of site operating systems to ensure compliance and resolve exceptions correctly.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including tracking MPG, returns, and damages.
Manage associates’ working hours and activities to limit overtime and meet or exceed productivity targets.
Align daily management and associate activities with the location’s safety strategy; provide safety communication, training, feedback, and direction; and conduct safety observations.
Ensure compliance with applicable regulations and company policies and procedures.
Understand customer goals and work to meet or exceed expectations; communicate the company’s commitment to helping customers achieve their objectives.
Identify opportunities for continuous improvement.
Plan work assignments for effective use of fleet equipment and help associates operate equipment safely and efficiently.
Coordinate equipment maintenance with vendors and Penske Truck Leasing, including completion of preventative maintenance schedules.
Perform other projects and tasks assigned by the supervisor.