Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Decatur, AL

About The Position

Penske Logistics is seeking an Operations Supervisor to lead transportation and logistics staff at a single location. The supervisor provides operational direction to individual contributors and hourly employees to ensure daily work—including driver deliveries, trailer loading and unloading, and customer service—is completed consistently with customer requirements and company service and cost objectives. The role directly supervises people, processes, systems, customer needs, equipment, and workforce and equipment scheduling, and is responsible for direct-report performance management, including corrective action and disciplinary decisions up to the written-warning level. The supervisor participates in hiring and customer meetings as needed. The role oversees people, logistics operations, financial controls, safety, customer experience, and fleet assets. It includes coaching and training associates, coordinating dispatch and freight operations, maintaining operational records, managing hours and productivity, supporting continuous improvement, and ensuring fleet equipment is used safely and maintained. The schedule is Monday through Friday, 3:00 PM to 12:00 AM, with hours that may vary depending on business needs. The role is bonus eligible based on individual and location performance.

Requirements

Demonstrated leadership qualities and strong interpersonal skills, including the ability to build rapport and maintain relationships with associates, company leadership, and internal and external customers.
Ability to work efficiently and independently, with strong time-management and organizational skills.
Strong written and oral communication skills and active-listening ability.
Ability to manage problems, think critically, and make independent decisions.
Ability to drive process improvement and lead change.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Ownership and responsibility to run the operation with a sense of urgency.
High school diploma or equivalent required.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary and work the required schedule and at the specified location.
Must complete the Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to read and communicate verbally and in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift or move up to 25 pounds.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Ensure supervisors and associates are trained, competent, and understand how their work relates to customer objectives.
Communicate specific and measurable performance standards.
Interview hourly associates and provide hiring recommendations.
Monitor attendance, productivity, and other performance standards; coach and counsel associates.
Motivate and engage associates by recognizing team accomplishments.
Supervise customer service, freight loading and unloading, dispatch, documentation, and procedural controls.
Conduct team meetings and assist with training new associates.
Evaluate and recommend preferred work-method changes to improve dispatch productivity.
Provide operational coverage when associates are absent or using time off.
Maintain working knowledge of site operating systems to ensure compliance and resolve exceptions correctly.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including tracking MPG, returns, and damages.
Manage associates’ working hours and activities to minimize overtime and meet or exceed productivity targets.
Align daily management and associate activities with the location safety strategy; provide safety communication, training, feedback, and direction.
Ensure compliance with applicable regulatory requirements and company policies and procedures; conduct safety observations.
Meet and exceed location-specific customer goals and objectives and reinforce the company’s commitment to helping customers achieve them.
Identify areas for continuous improvement.
Plan work assignments for effective use of fleet equipment and ensure associates understand safe and efficient equipment operation.
Coordinate with vendors on equipment maintenance and with Penske Truck Leasing on preventive-maintenance schedules.
Perform other projects and tasks as assigned by the supervisor.