Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Flat Rock, MI

About The Position

Penske Logistics is seeking an Operations Supervisor to lead staff at a single location and ensure customer requirements are achieved while meeting company goals and objectives. The position provides operational leadership to individual contributors and hourly employees, overseeing daily activities such as driver deliveries, trailer loading and unloading, and customer service operations in accordance with company service and cost objectives. The supervisor directly oversees people, systems, customer needs, equipment, and workforce and equipment scheduling; manages direct-report performance and may make corrective-action and disciplinary decisions up to the written-warning level. The role also participates in hiring and customer meetings as needed. This role works a night shift from Sunday through Wednesday, 6:00 p.m. to 6:00 a.m., in four 12-hour shifts. It requires a transportation management background, strong communication and leadership skills, and a goal- and detail-oriented approach. The supervisor is responsible for people management, logistics operations, financial and productivity controls, safety, customer experience, continuous improvement, and effective fleet and asset use.

Requirements

Demonstrated leadership qualities and strong interpersonal skills, including the ability to build rapport and maintain relationships with associates, company leadership, and internal and external customers.
Ability to work efficiently and independently, with strong time-management and organizational skills.
Strong written and oral communication skills and active-listening ability.
Ability to manage problems, think critically, and make independent decisions.
Ability to drive process improvement and lead change.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Ownership and responsibility to run the operation with a sense of urgency.
High school diploma or equivalent required.
Transportation management background.
Willingness to travel as necessary and work the required schedule and at the specified location.
Must complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
Regular, predictable, full attendance is an essential function of the job.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift and/or move up to 25 pounds (12 kg).
Vision abilities required include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Ensure supervisors and associates are trained, competent, and understand how their work supports customer business objectives.
Communicate specific and measurable performance standards.
Interview hourly associates and provide hiring recommendations.
Monitor attendance, productivity, and other performance standards; coach and counsel associates.
Motivate and engage associates through team accomplishments and recognition.
Supervise customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Conduct team meetings.
Evaluate and recommend changes to work methods to improve dispatch productivity, and assist with training new associates.
Provide relief coverage for operational duties when associates are absent or using time off.
Maintain working knowledge of site operating systems to ensure compliance and resolve exceptions correctly.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including tracking MPG, returns, and damages.
Manage associates’ working hours and activities to minimize overtime and meet or exceed productivity targets.
Align day-to-day management and associate activities with the location safety strategy.
Provide safety communication, training, feedback, and direction; conduct safety observations.
Ensure compliance with applicable regulatory requirements and company policies and procedures.
Understand location-specific customer goals and work to meet or exceed customer expectations.
Communicate the company’s commitment to helping customers meet their objectives.
Identify areas that could benefit from continuous-improvement efforts.
Plan work assignments for effective fleet-equipment use and help associates operate equipment safely and efficiently.
Work with vendors to maintain equipment and with Penske Truck Leasing to ensure preventive maintenance is completed on schedule.
Perform other projects and tasks as assigned by the supervisor.