Retail - Operations Supervisor

SSA Group, LLC • Rochester, NY

2d

About The Position

The Retail Supervisor provides leadership and daily operational oversight for retail floor teams at SSA locations. The role supports store leadership by organizing and developing the team, ensuring guest service and operational standards, helping control inventory and cash handling, and achieving sales goals. The supervisor also supports sustainability and conservation efforts, community engagement, and an inclusive and supportive team environment.

The position reports to the Assistant Retail Operations Manager and Retail Operations Manager. It requires flexibility to work varied hours and days, including nights, weekends, and holidays, as needed. All education backgrounds are eligible.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with retail management, team members, and guests.
• Proven leadership skills and understanding of team building, development, and partnership-building.
• General problem-solving and decision-making skills, with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• POS knowledge.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 lbs, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• Three to five years of retail background.

Nice To Haves

• One to two years of retail supervisor experience is a plus.

Responsibilities

• Lead and motivate staff to exceed customer and client expectations.
• Organize the team for operations, integrate new team members, supervise assigned personnel, and develop and coach staff.
• Manage in accordance with applicable local, state, and federal laws.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate understanding of company policies and procedures.
• Perform EXTRA Guest Service steps to provide memorable experiences for guests and clients.
• Support store leadership in inventory control programs.
• Ensure cash-handling procedures are followed at all times.
• Provide daily oversight of the floor team and promote a positive attitude among teammates and guests.
• Merchandise products to maximize sales and fulfill guest needs quickly and efficiently.
• Oversee shop and display cleanliness.
• Resolve guest complaints and process refunds.
• Manage employee breaks and hours in accordance with state and federal labor laws.
• Achieve sales goals and other metrics.
• Create and implement daily staff check-ins, goals, and performance notes.
• Support unit compliance with company and client sustainability and conservation guidelines, and share relevant knowledge with staff.
• Support community efforts through hiring, engagement activities, and opportunities to give back.
• Promote an inclusive and supportive approach within the brand team and across units, removing barriers and empowering team members’ growth and opportunity.
• Perform other duties or tasks as assigned by the General Manager, Retail Operations Manager, or Assistant Retail Operations Manager, or as circumstances require.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5× the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed