Retail - Operations Supervisor

SSA Group • Rochester, NY

1d

About The Position

SSA Group is hiring a Retail Supervisor to support retail operations at cultural attractions. The role provides day-to-day leadership for the floor team, supports store leadership and inventory control, and helps deliver a memorable guest experience. The supervisor integrates, develops, and coaches team members; promotes a positive and inclusive workplace; and ensures that operations follow company policies and applicable laws. The role also supports sustainability and conservation efforts and community engagement at the unit.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with retail management, team members, and guests.
• Proven leadership skills and an understanding of team building and development and fostering partnerships.
• General problem-solving and decision-making skills, together with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Point-of-sale (POS) knowledge.
• Physical ability to stand for extended periods and to move and handle boxes weighing 10–35 pounds as needed, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• Three to five years of retail background.
• All educational backgrounds are eligible.

Nice To Haves

• One to two years of retail supervisor experience is a plus.

Responsibilities

• Lead and motivate staff to exceed customer and client expectations.
• Prepare the team for operations, integrate new team members, supervise assigned personnel, and develop and coach employees.
• Follow applicable local, state, and federal laws, along with company policies and procedures.
• Maintain a clean, safe, and organized work environment.
• Perform the EXTRA Guest Service steps to provide memorable experiences for guests and clients.
• Support store leadership with inventory control programs.
• Ensure cash-handling procedures are followed at all times.
• Oversee the floor team daily, promote a positive attitude, merchandise products to maximize sales, and fulfill guest needs efficiently.
• Oversee shop and display cleanliness and resolve guest complaints and refund requests.
• Manage employee breaks and hours in accordance with state and federal labor laws.
• Work toward sales goals and other metrics.
• Create and implement daily staff check-ins, goals, and performance notes.
• Support the unit in following company and client sustainability and conservation guidelines, and help teach these efforts to staff.
• Support community efforts through hiring, engagement activities, and giving-back opportunities.
• Promote an inclusive and supportive approach, remove barriers, and empower team members' growth and opportunities.
• Perform other duties as directed by the General Manager, Retail Operations Manager, or Assistant Retail Operations Manager.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements and enrollment during open enrollment periods.
• Tuition discount through a college partnership.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed