Night Shift EMT Operations Supervisor

WLRC Inc•Gaithersburg, MD

16d•$33 - $35

About The Position

The Operations Supervisor primarily serves as an Emergency Vehicle Operator (EVO) while overseeing field operations. The role ensures teams provide excellent customer service, follow safety procedures and policies, and comply with federal, state, and local requirements and regulatory or licensing agency standards. The supervisor ensures team members have the equipment, resources, credentials, and training needed to provide patient care and complete assigned transports efficiently and in accordance with contractual and customer-service standards. The role also ensures crews and vehicles remain compliant with applicable regulations. The position is split, with 40% devoted to direct supervision and serving as a first point of contact for EVOs and CMH clinical crews to maintain fleet operational readiness. When deficiencies are identified, the supervisor develops and communicates a plan to address them promptly. The supervisor provides patient care and safe transport, responds to emergent and non-emergent transports, leads and supports EVOs, addresses staffing coverage gaps, investigates accidents and injuries, maintains readiness of vehicles and equipment, and ensures required training and certifications remain current. The role may require filling open shifts or coverage gaps at short notice and being available for recall during crises.

Requirements

High school graduation or equivalent.
At least 19 years old at the time of hire for insurance purposes.
Current NREMT and State EMT certification, or ability to obtain them within 10 days of hire.
Obtain DC affiliation as an EMT-B through Butler Medical Transport within 30 days of hire.
Two years of EMT experience.
Two years of EVO experience.
Successfully complete the CNH EVO Orientation Program.
Valid driver’s license and ability to drive company vehicles with a clean driving record.
Successfully complete a state-sponsored EVOS course, or have the ability to obtain it within 30 days.
Current AHA BLS CPR certification, or ability to obtain it within 10 days of hire.
Successfully complete GEMS, NRP, and STABLE within 180 days of hire.
Ability to provide quality patient care within scope of practice and knowledge of state EMT protocols.
Availability for recall during times of crisis.
Ability to work a rotating schedule with open availability.
Ability to pass a lift test of 150–200 pounds.
Ability to pass a pre-employment drug test and background check.
Ability to speak and write English.

Nice To Haves

Excellent customer service skills.
Knowledge of medical terminology and patient care report writing.
Problem-solving ability.
Ability to remain calm under pressure.
Previous leadership experience.

Responsibilities

Provide patient care within the scope of practice of an EMT EVO.
Provide leadership and oversight to EVOs and act as a liaison with leadership to advance the program.
Communicate company initiatives, address and resolve concerns, and provide team members with tools and resources to complete assignments efficiently.
Motivate, mentor, and coach team members to meet customer-service, safety, and compliance standards; address issues promptly and use critical thinking to remove barriers.
Address scheduling gaps immediately with the BMT management team, using available resources to maintain EVO coverage and filling open shifts or gaps when needed.
Respond to and investigate vehicle accidents, employee injuries, and other liability concerns; determine root causes and work to reduce hazardous conditions and company liabilities.
Review late punches, remediate crews on lateness policies, and begin the progressive disciplinary process as appropriate.
Complete employee FIT tests.
Serve as a Field Training Officer for new employees.
Provide safe transport for patients and crews, including responding to emergent and non-emergent transports.
Communicate effectively with patients, dispatch, crews, family members, and facility staff.
Operate communication devices, including portable radios, cell phones, and computer tablets.
Ensure vehicles and equipment are maintained and ready for transport.
Review Samsara AI cameras and complete safety retraining as needed.
Coordinate truck rotations with Fleet Management as needed.
Respond to CNH trouble tickets in a timely manner.
Maintain station cleanliness.
Maintain certifications by completing refresher courses and CMEs on time.
Remain current on state protocols, policies, and procedures.
Represent BMT at community events as assigned.