Operations Supervisor - Night Shift

Ingram Content Group•Jackson, TN

3d•$74,353 - $94,011

About The Position

Ingram Content Group is hiring an Operations Supervisor to support its Distribution team in Jackson, Tennessee. The supervisor oversees the day-to-day operation of assigned shifts or departments in a production, manufacturing, or distribution/warehouse environment, ensuring associates follow company policies and procedures. The role is accountable for meeting turnaround-time (TAT) targets, throughput goals, and quality standards by allocating resources, instructing associates, and monitoring shift and individual performance. The Operations team helps distribution centers and manufacturing facilities function efficiently. Safety is emphasized through training, education, and accident-prevention programs, while continuous process improvement is supported through technologies such as voice and Radio Frequency (RF) systems and associate feedback. The scheduled hours are Monday through Friday, 3 p.m. to 12 a.m. The hiring salary range is $74,353 to $94,011; placement depends on factors including education, experience, knowledge, skills, abilities, geographic location, internal equity, and market data.

Requirements

High school diploma or GED.
At least one year of experience in a formal leadership role and at least one year of manufacturing, production, or distribution experience; alternatively, a four-year college degree with comparable leadership experience gained through a role, leadership training, or internships.

Nice To Haves

Ability to adapt quickly in a fast-paced environment.
Strong knowledge and hands-on experience across multiple distribution operations, including inbound, outbound, and inventory management.
Self-motivated and independently driven to achieve goals and solve problems.
Collaborative team player able to build and maintain strong relationships with team members, supervisors, and other departments.
Ability to maintain high morale and foster a positive workplace culture.

Responsibilities

Supervise associates in assigned departments, providing resources to support throughput and minimize waste while monitoring quality standards.
Identify, organize, plan, and allocate resources; gather and analyze shift and department performance information.
Identify deviations from standards, take corrective action, and audit individual productivity and quality against established expectations.
Provide daily associate supervision, including recordkeeping, time and attendance monitoring and approval, performance evaluations, and recommendations about advancement or discipline, including progressive counseling or termination for performance below minimum expectations.
Manage distribution and production systems and processes, such as DMS, PKMS, WMS, and KRONOS, to support timely and accurate movement of materials and orders and accurate payroll records.
Track department processing against TAT schedules and production goals; analyze staffing needs and delegate work according to volume requirements.
Interview and select associates for hire or promotion; train or oversee training for new associates and process updates.
Complete administrative duties on time and maintain HR-related information and standardized status reports.
Prepare a thorough operational pass-down for the incoming shift through an interactive crossover with incoming management staff.
Escalate issues that cannot be resolved at this level and keep Senior Management informed of issues that may affect the shift’s ability to meet service levels.
Maintain quality assurance standards in coordination with the Quality Services team to ensure orders are processed completely and accurately.