Operations Supervisor - Night Shift

Ingram Content Group•Jackson, TN

3d•Onsite

About The Position

Ingram Content Group is hiring an Operations Supervisor to support its Distribution team in Jackson, Tennessee. This role oversees the day-to-day operations of assigned shifts or departments in a production, manufacturing, or distribution/warehouse environment. The supervisor ensures associates follow company policies and procedures, and that turnaround-time targets, throughput, and quality standards are met. The role also allocates resources, instructs associates, and monitors shift and individual performance. The Operations team supports the efficient operation of Ingram’s distribution centers and manufacturing facilities. Safety is emphasized through training, education, and accident-prevention programs. The company also prioritizes process improvement through innovations such as voice and radio-frequency technologies and feedback from associates. The schedule is Monday through Friday, 3 p.m. to 12 a.m. The hiring salary range is $74,353 to $94,011. Salary is determined by factors including education, experience, knowledge, skills, abilities, geographic location, internal equity, and market data.

Requirements

High school diploma or GED, and at least one year of experience in a formal leadership role plus at least one year of manufacturing, production, or distribution experience; alternatively, a four-year college degree with comparable leadership experience gained through a role, leadership training, or internships.
Proven ability to adapt quickly in a fast-paced environment.
Strong knowledge and hands-on experience across multiple distribution operations, including inbound, outbound, and inventory management.
Self-motivated and independently driven to achieve goals and solve problems.
Collaborative team player able to build and maintain strong relationships with team members, supervisors, and other departments.
Demonstrated ability to maintain high morale and foster a positive workplace culture.

Responsibilities

Supervise associates in assigned departments and provide resources to maximize throughput, minimize waste, and meet quality standards.
Identify, organize, plan, and allocate resources; gather and analyze information about shift and department performance indicators.
Identify deviations from standards, take corrective action, and audit individual productivity and quality against established expectations.
Provide daily supervision, including record keeping, time and attendance monitoring and approval, performance evaluations, and recommendations concerning advancement or discipline, up to and including progressive counseling or termination.
Manage relevant distribution and production systems and processes, such as DMS, PKMS, WMS, and KRONOS, to support timely and accurate movement of materials and orders and accurate payroll records.
Track department processing against turnaround-time schedules and production goals; analyze staffing needs and delegate work based on volume.
Interview and select associates for hire or promotion; train or oversee training for new associates and process updates.
Complete administrative duties on schedule and maintain HR-related information and standardized status reporting.
Prepare a thorough shift pass-down and conduct an interactive crossover with incoming management staff.
Escalate issues that cannot be resolved at this level and keep senior management informed of issues that may affect service levels.
Work with the Quality Services team to maintain quality-assurance standards and ensure orders are processed completely and accurately.

Benefits

Medical and prescription drug plans, HSA, vision, dental, and health care FSA, with benefits beginning on the first day of employment.
15 vacation days and 12 sick days accrued annually, plus 3 personal days.
401(k) match.
Life and AD&D insurance.
Employee assistance programs.
Group legal benefits.
Tuition reimbursement program.
Financial and in-kind opportunities to engage with community nonprofits.
Company match program for United Way donations.
Volunteer opportunities and in-kind drives for nonprofits throughout the year.
Casual dress code.