Operations Supervisor, Manufacturing (Night Shift)

Ingram Content Group • Chambersburg, PA

6d • Onsite

About The Position

Ingram Content Group is hiring an Operations Supervisor to support its Manufacturing team in Chambersburg, Pennsylvania. The role oversees the day-to-day operations of assigned shifts and departments in a production, manufacturing, or distribution/warehouse environment. The supervisor ensures associates follow company policies and procedures and that turnaround-time targets, throughput, and quality standards are met. The role allocates resources, instructs associates, and monitors shift and individual performance.

The Operations team helps Ingram’s distribution centers and manufacturing facilities function efficiently. Safety is a core value, supported through training, education, and accident-prevention programs. Process improvement is also emphasized through technologies such as voice and Radio Frequency systems and associate feedback.

The schedule is D Shift: Wednesday through Friday, 7 p.m. to 7 a.m., plus every other Saturday, 7 p.m. to 7 a.m. The hiring salary range is $78,071 to $98,712. Compensation will depend on factors including education, experience, skills, geographic location, internal equity, and market data.

Requirements

• High school diploma or GED.
• One year of experience in a formal leadership role and at least one year of manufacturing, production, or distribution experience; alternatively, a four-year college degree with comparable leadership experience gained through a role, leadership training, or internships.

Nice To Haves

• Experience applying lean principles and continuous improvement to enhance operations.
• Ability to manage a diverse workforce and foster an inclusive environment.
• Flexibility and adaptability in changing environments and ability to thrive in a dynamic, fast-paced setting.
• Proven track record of improving safety culture and leading Kaizen initiatives.

Responsibilities

• Supervise associates in specified departments and provide resources to maximize throughput, minimize waste, and meet quality standards.
• Identify, organize, plan, and allocate resources; gather and analyze information about shift and department performance indicators.
• Identify deviations from standards, take corrective action, and audit individual productivity and quality.
• Provide daily associate supervision, including record keeping, time and attendance monitoring and approval, performance evaluations, and recommendations on advancement or discipline, including progressive counseling or termination when appropriate.
• Manage relevant distribution and production systems and processes, such as DMS, PKMS, WMS, and KRONOS, to support timely and accurate material and order movement and accurate payroll records.
• Track department processing against turnaround-time schedules and production goals; analyze staffing needs and delegate work according to volume requirements.
• Interview and select associates for hire or promotion; train or oversee training for new associates and provide or oversee training on process updates.
• Complete administrative duties on schedule and maintain HR-related information and standardized status reports.
• Prepare a thorough operational pass-down and conduct an interactive crossover with incoming management staff.
• Escalate issues that cannot be resolved at this level and keep Senior Management informed of issues that may affect service levels.
• Work with the Quality Services team to maintain consistent quality assurance and ensure orders are processed completely and accurately.

Benefits

• Medical and prescription drug plans, HSA, vision, dental, and Health Care FSA beginning the first day of employment.
• 15 vacation days and 12 sick days accrued annually, plus 3 personal days.
• 401(k) match.
• Life and AD&D insurance.
• Employee assistance programs.
• Group legal benefits.
• Tuition reimbursement.
• Financial and in-kind opportunities to engage with community nonprofits, including a company match program for United Way donations and volunteer opportunities and in-kind drives throughout the year.
• Casual dress code.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED