Distribution Operations Supervisor

Walgreens•Mount Vernon, NY

16d

About The Position

The Distribution Operations Supervisor supervises and coordinates activities in an assigned Distribution Center functional area. The role monitors daily productivity and output using KPIs, helps define resource needs within budget and staffing parameters, and oversees inventory and merchandise movement accuracy through SIMS/AS-400 applications. The supervisor monitors team member productivity and quality, supports training and performance management, promotes engagement and cross-functional communication, and maintains required records and reports. The position also supports daily staffing and administrative activities, continuous improvement initiatives, and compliance with company procedures and safety, environmental, and regulatory requirements.

Requirements

Bachelor’s degree and at least 1 year of experience collaborating on or leading team projects; or High School/GED and at least 4 years of such experience; or High School/GED and United States Armed Forces or equivalent experience demonstrating leadership skills.
At least 1 year of experience assisting management with assigning work and responsibilities to coworkers and/or performing managerial tasks such as monitoring work or taking attendance.
Experience using Microsoft Office suite.
Willingness to work any shift.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Experience building and maintaining relationships within a team.

Nice To Haves

Bachelor’s degree and at least 1 year of experience working in a distribution center or production environment.
Experience indirectly managing team members, including coaching, mentoring, assisting with development and training, and assigning work or projects.
Intermediate to advanced experience using Microsoft Office suite.
Experience with SPC tracking, AS400, Sort View, or ISS.
Experience in distribution, warehousing, or logistics.
Experience analyzing operational reports.
Experience in a LEAN manufacturing or logistics environment.

Responsibilities

Supervise a group of Team Members in a designated Distribution Center functional area.
Monitor team member productivity and work quality and manage performance through progress summaries, retraining, assessments, improvement plans, and disciplinary actions as needed.
Mentor team members through on-the-job training and collaborate with the DC Trainer on new team member orientation and training checklists as applicable.
Conduct 15-minute Observe, Coach, and Recognize (OCR) sessions as necessary.
Recommend and assist in developing training curricula.
Conduct Management by Walking Around (MBWA) to support safety, address concerns, communicate information, and enforce Distribution Center guidelines.
Build team morale and engagement and encourage participation in workplace activities and events.
Establish positive communication channels between cross-functional teams.
Enter daily performance forecasts into the DC productivity/efficiency report and use and update system applications for operations and reporting.
Use performance management, KPI, DC Balancing and Flow, and other applicable reports to manage daily functional area performance.
Ensure compliance with Centers of Excellence standard operating procedures for applicable functional areas.
Participate in continuous improvement, particularly LEAN initiatives, to improve processes and reduce waste.
Work with management to measure performance compliance and direct appropriate actions involving team members and equipment.
Maintain required records for team members, equipment, and KPIs under the supervisor’s responsibility.
Participate in administrative activities, including defining resource needs and working within budget and staffing parameters.
Assist with daily staffing needs, vacations, turnover monitoring, and volume monitoring for the department.
Participate in handling team member concerns, including reporting, follow-up, investigation, and disciplinary processes.
Promote a safe work environment and comply with company policies and government regulations concerning safety and environmental handling of products, packaging, and related items.
Monitor inventory and merchandise movement accuracy through SIMS/AS-400 system applications.