Operations Supervisor Jobs

About The Position

Requirements

• High school diploma or GED.
• Certification as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
• CPR certification.
• Typically, 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency handling difficult situations.
• Exceptional customer service skills.
• Proficiency in speaking and writing English, including legible handwriting.
• Ability to understand, explain, and follow SOPs and protocols.
• Ability to work flexible schedules to meet business needs.
• Ability to work in a highly regulated, operations-intensive, high-volume medical business where donor and employee safety and plasma quality are paramount.
• Ability to communicate information and ideas clearly and understand information presented verbally.
• Ability to work independently and follow oral or written instructions.
• Ability to perform a wide range of tasks under variable demands and changing conditions, and to relate sensitive information to diverse groups.
• Ability to meet the stated physical and sensory demands, including lifting up to 50 pounds, frequent hand movements, and essential hearing and vision requirements.

Nice To Haves

• Bilingual skills, where applicable.
• Directly related experience, education, and/or competencies may be considered in place of stated requirements, depending on the assignment.

Responsibilities

• Serve as acting leader in the absence of the Center Manager, as assigned.
• Maintain the ability to perform tasks within the plasma center, including production employee duties and supervising donor flow.
• Oversee donor operations and supervise Operation Supervisors and donor center staff during assigned shifts.
• Coordinate staffing, assign tasks, schedule breaks, and coach team members.
• Create employee schedules to accommodate donor cycles.
• Determine and adjust inventory levels for goods and supplies, and submit orders to vendors.
• Keep the Center Manager informed of center irregularities and provide action plans to correct deficiencies.
• Support and execute daily operational plans to meet donor throughput, quality, and productivity targets.
• Partner with the Center Manager and Quality team to identify and resolve deviations or operational concerns.
• Monitor donor flow and address delays or service issues to support an exceptional donor experience.
• Maintain familiarity with and compliance with applicable regulations, approved procedures, and company policies, including FDA, OSHA, CLIA, and cGMP requirements.
• Supervise donor selection, plasma collection, and manufacturing records in accordance with applicable standards and regulations.
• Attend required training sessions and staff meetings.
• Ensure necessary records are documented accurately and thoroughly.
• Under the Center Manager’s guidance, help maintain a neat and clean facility and keep equipment in good working order.
• Submit timely and accurate reports as required by the Center Manager.
• Assist in controlling center donor funds as determined by the Center Manager.
• Participate in staff onboarding, training, and cross-training.
• Communicate with other service areas to support accurate documentation and quality.
• Promote safety, teamwork, and accountability, and report unsafe situations or conditions to an area lead, supervisor, or manager.
• May be trained to repair plasma center equipment.
• Assist the Center Manager with tasks necessary to pursue company objectives.