Operations Supervisor - Western Region

OccuMedX Group, Inc. • St. Louis, MO

9d • Onsite

About The Position

The Operations Supervisor leads daily delivery of OccuMedX onsite occupational health services across multiple construction and industrial projects. This hands-on leader supervises Onsite Medical Partners, including EMTs, paramedics, and other healthcare professionals, and is accountable for reliable coverage, employee performance, client satisfaction, operational readiness, and adherence to company procedures. The role connects field employees with Operations, Clinical Services, Case Management, Quality Assurance, Human Resources, Recruiting, and Training.

Requirements

• Current, valid, and unrestricted EMT or Paramedic certification.
• Current BLS for Healthcare Providers.
• OSHA 30-Hour Construction Certification, or ability to obtain it within 90 days if approved by the company.
• Strong leadership, communication, organizational, problem-solving, and computer skills.
• Ability to manage multiple sites, schedules, competing priorities, and time-sensitive operational issues.
• Valid driver’s license and acceptable driving record.
• Ability to travel and flexibility for nights, weekends, holidays, and urgent coverage needs.
• Ability to stand, walk, and sit for extended periods and navigate active construction sites, uneven terrain, stairs, and other site conditions.
• Ability to bend, stoop, kneel, crouch, and lift or move up to fifty pounds, with or without reasonable accommodation, as essential duties require.
• Ability to work indoors and outdoors in varying weather, temperatures, noise, dust, and active industrial environments, and follow PPE and safety requirements.

Nice To Haves

• Supervisory experience in EMS, Occupational Health, Construction Safety, or related healthcare operations.
• Experience managing geographically dispersed teams, construction project medical services, and client relationships.
• Knowledge of OSHA requirements, occupational injury management, and workforce management systems such as Rippling.

Responsibilities

• Direct assigned field employees and establish standards for attendance, professionalism, service, and policy compliance.
• Conduct employee check-ins, performance evaluations, coaching, and documented follow-up; coordinate corrective action with HR.
• Address employee concerns, escalate sensitive matters, and protect confidentiality.
• Support employee engagement, retention, development, and compliance with credential and training requirements.
• Build and maintain schedules, assignments, and rotations in designated systems to ensure reliable coverage at assigned sites.
• Respond to callouts, leave requests, shift changes, vacancies, and urgent coverage needs; promptly arrange qualified replacement staff.
• Coordinate staffing plans and onboarding with HR and Operational Leadership.
• Review timekeeping accuracy, overtime utilization, attendance, and staffing expenses; escalate coverage risks early.
• Remain responsive to assigned after-hours operational issues.
• Conduct routine and unscheduled site visits to assess service quality, staffing, safety, employee performance, and operational readiness.
• Confirm project orientations, site access, participation in safety meetings and stretch and flex activities, and adherence to client requirements.
• Ensure adequate medical supplies, PPE, technology, and equipment; coordinate inventory and replenishment through company processes.
• Oversee company vehicles and assigned assets and resolve operational deficiencies.
• Work vacant Onsite Medical Partner shifts when needed.
• Partner with Clinical Services, Case Management, and Quality Assurance to reinforce established clinical and documentation procedures.
• Ensure initial injuries and other qualifying cases are promptly escalated to Case Management under company protocol.
• Escalate potential clinical errors or patient care concerns to authorized clinical leaders without substituting operational supervision for clinical judgment.
• Serve as an operational contact for assigned project managers, safety teams, and client stakeholders.
• Conduct regular client check-ins and promptly resolve complaints, service gaps, and staffing concerns.
• Communicate material coverage changes and service disruptions to clients and company leadership.
• Support new site mobilizations, transitions, and expansions and identify opportunities to improve client service.
• Coordinate orientation, system access, site onboarding, and readiness with HR and Clinical Services.
• Provide field orientation and confirm understanding of operational, documentation, reporting, and client expectations.
• Monitor introductory performance and arrange retraining and field competency checks.
• Provide leadership with timely staffing, employee performance, site status, and client updates.
• Immediately escalate uncovered shifts, serious incidents, misconduct, safety concerns, and significant client complaints.
• Document coaching, site visits, issues, assigned actions, and follow-up in company-approved platforms.
• Attend leadership and operational meetings and complete assigned action items on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed