Operations Supervisor - Metro Region

OccuMedX Group, Inc.•Charlotte, NC

About The Position

The Operations Supervisor leads daily delivery of OccuMedX onsite occupational health services across multiple construction and industrial projects. This hands-on leader supervises Onsite Medical Partners, including EMTs, paramedics, and other healthcare professionals, and is accountable for reliable coverage, employee performance, client satisfaction, operational readiness, and adherence to company procedures. The role connects field employees with Operations, Clinical Services, Case Management, Quality Assurance, Human Resources, Recruiting, and Training.

Requirements

Current, valid, and unrestricted EMT or Paramedic certification.
Current BLS for Healthcare Providers.
OSHA 30-Hour Construction Certification, or ability to obtain it within 90 days if approved by the company.
Strong leadership, communication, organizational, problem-solving, and computer skills.
Ability to manage multiple sites, schedules, competing priorities, and time-sensitive operational issues.
Valid driver’s license, acceptable driving record, ability to travel, and flexibility for nights, weekends, holidays, and urgent coverage needs.

Nice To Haves

Supervisory experience in EMS, Occupational Health, Construction Safety, or related healthcare operations.
Experience managing geographically dispersed teams, construction project medical services, and client relationships.
Knowledge of OSHA requirements, occupational injury management, and workforce management systems such as Rippling.

Responsibilities

Directly supervise assigned field employees and establish clear standards for attendance, professionalism, service, and policy compliance.
Conduct employee check-ins, performance evaluations, coaching, and documented follow-up; coordinate corrective action with HR.
Address employee concerns promptly, escalate sensitive matters, and protect confidentiality.
Support engagement, retention, employee development, and required credential and training compliance.
Build and maintain schedules, assignments, and rotations in designated systems and ensure reliable coverage at every assigned site.
Respond to callouts, leave requests, shift changes, vacancies, and urgent coverage needs; arrange qualified replacement staff promptly.
Coordinate staffing plans and onboarding with HR and Operational Leadership.
Review timekeeping accuracy, overtime utilization, attendance, and staffing expenses; escalate coverage risks early.
Remain responsive to assigned after-hours operational issues.
Conduct routine and unscheduled site visits to assess service quality, staffing, safety, employee performance, and operational readiness.
Confirm project orientations, site access, participation in safety meetings and stretch and flex activities, and adherence to client requirements.
Ensure adequate medical supplies, PPE, technology, and equipment; coordinate inventory and replenishment through company processes.
Maintain oversight of company vehicles and assigned assets and resolve operational deficiencies.
Work vacant Onsite Medical Partner shifts when needed.
Partner with Clinical Services, Case Management, and Quality Assurance to reinforce established clinical and documentation procedures.
Ensure initial injuries and other qualifying cases are promptly escalated to Case Management under company protocol.
Escalate potential clinical errors or patient care concerns to authorized clinical leaders; do not substitute operational supervision for clinical judgment.
Serve as an operational contact for assigned project managers, safety teams, and client stakeholders.
Conduct regular client check-ins and promptly resolve complaints, service gaps, and staffing concerns.
Communicate material coverage changes and service disruptions to clients and company leadership.
Support new site mobilizations, transitions, and expansions; identify opportunities to improve client service.
Coordinate orientation, system access, site onboarding, and readiness with HR and Clinical Services.
Provide field orientation and confirm understanding of operational, documentation, reporting, and client expectations.
Monitor introductory performance and arrange retraining and field competency checks.
Provide timely staffing, employee performance, site status, and client updates to leadership.
Immediately escalate uncovered shifts, serious incidents, misconduct, safety concerns, and significant client complaints.
Document coaching, site visits, issues, assigned actions, and follow-up in company-approved platforms.
Attend leadership and operational meetings and close assigned action items on time.