Region Manager - Operations

IDEX Corporation•Durham, NC

2d•$120,900 - $181,300

About The Position

The Regional Manager is a senior-level operational leader responsible for leading a team of mid-level managers and professionals, including District Managers, Data Managers, and Project Engineers. The role drives operational excellence and business objectives across safety, quality, delivery, cost and financial performance, customer satisfaction, and employee engagement. The Regional Manager provides strategic direction, coaching, and support to the management team while fostering accountability, continuous improvement, employee development, and operational excellence. The role works collaboratively with Regional Sales Managers and Key Account Managers to strengthen the relationship between Sales and Operations and grow business volume in target markets. It is responsible for the East Region of the United States and Canada, with combined revenue of $30–50 million. The position oversees service- and data-based project management for water and sewer infrastructure monitoring across multiple geographic districts. Travel within the region is required up to 25%.

Requirements

Bachelor’s degree in Business Management, Civil Engineering, or a related field; an equivalent combination of education and relevant leadership experience may be considered.
At least 10 years of progressive leadership experience in a related industry.
At least 3–5 years managing managers and leading multi-site or multi-territory operations.
PMP certification required.
Demonstrated success driving operational and financial performance across diverse teams.
Experience managing P&L responsibilities and key financial metrics.
Essential knowledge of wastewater collection systems.
Valid driver’s license.
Strong leadership, coaching, and talent-development skills.
Ability to lead through others and influence organizational outcomes.
Strong financial acumen, including forecasting, revenue, gross margin, EBITA, working capital, accounts receivable, and budgeting.
Effective communication, presentation, and interpersonal skills.
Ability to manage competing priorities in a fast-paced environment.
Proficiency with business systems, reporting tools, and performance metrics.
Proficiency with Microsoft 365 (Outlook, Teams, Excel, and PowerPoint) and Microsoft Dynamics CRM.

Nice To Haves

Graduate degree in business or engineering.
Progressive background in the civil or wastewater industry.

Responsibilities

Lead and support District Managers, Data Managers, Project Engineers, and other regional professionals.
Oversee service- and data-based project management for water and sewer infrastructure monitoring across multiple geographic districts.
Promote accountability, ownership, customer focus, and continuous improvement.
Set clear performance expectations and provide ongoing feedback, support, and accountability.
Foster employee engagement, collaboration, and professional growth.
Drive execution of company and strategic initiatives and operational standards across the region.
Own regional financial performance and achievement of the Annual Operating Plan, including revenue growth, forecasting, accounts receivable, gross margin, contribution margin, cost management, and profitability.
Accurately forecast performance and collaborate cross-functionally to refine assumptions and improve forecast accuracy and reliability.
Implement corrective actions to address performance gaps at the district or regional level.
Use data and performance metrics to guide decisions and operational improvements.
Represent the company to regional suppliers, customers, and statutory bodies to promote its products, services, and activities.
Champion safety and ensure compliance with company policies, regulatory requirements, and industry standards.
Ensure high customer service by using project work plans and conducting necessary project reviews on every regional project.
Review, modify, and approve project pricing developed by regional project managers.
Support the development of and compliance with corporate policies, procedures, decisions, and activities.
Complete special projects as requested.
Collaborate with Regional Sales Managers and Key Account Managers to build a strong Sales and Operations relationship and grow regional business volume.