Operations Manager (Cincinnati, OH region)

Event Risk Inc • Cincinnati, OH

2d • $0 - $60,000

About The Position

The Operations Manager is responsible for day-to-day execution of a high-visibility, multi-site security program in the Greater Cincinnati region. The role oversees staffing, site supervisors, equipment and uniform readiness, employee-relations support, compliance, quality control, communication, and reporting. The program operates 24/7, and the manager coordinates coverage to address call-offs, vacancies, and changing operational needs. The employer states that relocation is not available and strongly prefers candidates local to Greater Cincinnati.

Requirements

• 3 to 5 years of security operations management or supervisory leadership experience.
• Experience managing staffing and logistics in a 24/7 environment.
• Strong leadership presence and ability to hold standards without drama.
• Highly organized and solutions-focused; calm under pressure.
• Excellent communication and documentation skills.

Nice To Haves

• Multi-site operations experience.
• Experience supporting large enterprise, retail, or distribution environments.
• Working knowledge of state licensing requirements for security personnel.
• Local to the Greater Cincinnati region.

Responsibilities

• Ensure all contracted security shifts are staffed with properly licensed, trained, and uniformed associates.
• Monitor daily staffing and resolve coverage gaps; coordinate scheduling, backfills, and surge coverage for call-offs, vacancies, and operational spikes.
• Partner with recruiting and the Account Manager to maintain a pipeline of qualified candidates.
• Directly supervise Site Supervisors across assigned locations; coach them, hold them accountable, conduct regular check-ins, and address lapses in standards.
• Maintain accountability for program equipment, ensuring it is functional, inventoried, and properly issued; coordinate replacements and repairs.
• Maintain uniform inventory and ensure associates are compliant and ready.
• Address employee-relations issues in coordination with HR and ensure documentation is complete for discipline, performance concerns, and policy violations.
• Support onboarding, training verification, and compliance documentation; track licensing, certifications, and required training records.
• Ensure personnel follow post orders, site policies, and company standards; conduct site visits and operational inspections.
• Review incident reports for accuracy, completeness, and proper escalation; support audits, licensing compliance, and regulatory requirements.
• Communicate regularly with the Account Manager regarding staffing, risks, and performance.
• Help implement operational improvements based on feedback and internal review; provide clear reporting and status updates as required.

Benefits

• Benefits start in 30 days.
• Generous PTO begins after 90 days.
• Leadership role with real ownership and impact.
• A team that values professionalism, consistency, and doing things the right way.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed