Operations Manager (Mountain Region)

HISSHO INTERNATIONAL LLC•Springfield, MA

About The Position

The Operations Manager is responsible for managing assigned units across the Mountain Region in support of the Operations team. The role leads regional operations to achieve sales, profitability, customer service, and market share goals while protecting the long-term success and integrity of the business. The position manages the operations team and reports to the Director of Operations. It supports Texas, Colorado, Utah, Oklahoma, New Mexico, Montana, Idaho, and Wyoming.

Requirements

Multi-unit restaurant or food service experience.
At least 5 years of supervisory experience in multi-unit food operations or other related management experience.
Proven background maintaining strong cost control and quality standards.
Knowledge and skills to understand and use financial reports.
Ability to drive profitable growth while improving customer satisfaction.
Strong leadership, personnel management, and interpersonal skills.
Team management, delegation, issue resolution, and coaching skills, with the ability to motivate others.
Ability to handle multiple projects and meet deadlines.

Nice To Haves

Bachelor’s degree.

Responsibilities

Manage the day-to-day activities of the assigned region, leading and managing through others to achieve established goals.
Ensure products are prepared and presented in accordance with brand or company standards.
Analyze and manage retail unit financial results to balance profitability with guest and team member satisfaction.
Resolve operational questions and problems, referring more complex issues to the Director of Operations.
Monitor management team activities and responsibilities to ensure high-level daily work.
Maintain an in-depth understanding of applicable brand standards, procedures, and protocols to maximize execution.
Maintain an understanding of federal, state, and local sanitation, safety, and health standards and ensure compliance.
Identify and execute hiring, termination, advancement, promotion, and other associate status changes.
Maintain effective communication and positive team member relations, including timely and professional hiring, training, progressive discipline, and issue resolution.
Support and enhance relationships with retail partners and supporting departments.
Provide direct and indirect reports with support, coaching, and encouragement to achieve business goals.
Increase per-unit sales and profit through marketing and branding initiatives, holding franchise and company teams accountable for core brand practices and professional client interactions.
Monitor and achieve profit, quality, and customer service goals.
Identify potential business opportunities within existing accounts and create and implement strategies based on identified opportunities.
Collaborate with Sales and Logistics Departments when opening potential new accounts.
Oversee new openings and institutional re-openings.
Develop strong working relationships with retail and food service partners to help maintain the company as a preferred supplier.
Assist with franchisee recruiting efforts as needed.
Visit assigned units as necessary.