Senior Manager: Leadership - Mountain Operations
About The Position
The Senior Resort Manager at Paoli Peaks has complete oversight, management, and leadership of resort operations, including mountain operations, food and beverage, ski and snowboard school, base operations, product sales and services, special events, guest services, community relations, and resort safety. The position also has matrix oversight of finance, marketing, communications, human resources, and governmental affairs. This role is responsible for resort business performance, including expense management and revenue generation, and for developing an effective management team and a positive culture focused on guest and employee experience. The Senior Resort Manager leads direct resort functions and partners with corporate functions, builds community relationships, and ensures regulatory and internal-policy compliance. The position also contributes to strategic, master, and capital plans and adapts to changing business and environmental conditions.
Requirements
- Bachelor’s degree.
- 5+ years of experience in ski resorts and/or mountain operations.
- 2–4 years in a senior management role managing multiple departments.
- Microsoft Windows and Microsoft Office skills.
- Written communication and public speaking skills.
- Demonstrated strong financial management.
- Intermediate skiing ability.
- At least 18 years of age.
Nice To Haves
- Company courses in leadership, performance, and goal setting are highly preferred.
- Knowledge of compliance areas overseen by regulatory agencies is highly preferred.
Responsibilities
- Manage resort business performance, including expense management and revenue generation.
- Recruit, hire, coach, motivate, and develop the management team, ensuring alignment with Vail Resorts goals, values, and stakeholders.
- Create a positive work culture focused on continuous improvement and an exceptional guest experience.
- Ensure guest and employee experience goals and metrics are met or exceeded.
- Oversee employee and guest safety and security.
- Lead resort functions and partner with corporate functions, including Sales & Marketing, Information Technology, Finance, HR, and Development.
- Build and sustain positive relationships with community stakeholders, including city, county, and state agencies and the media.
- Maintain expertise in the ski and snowboard industry, follow industry trends, build industry relationships, and use expertise to influence positive change.
- Ensure company records are updated, permits are in place, and the ski area complies with local, state, and federal laws and regulations.
- Ensure compliance with internal policies.
- Develop and execute strategic, master, and capital plans and establish leadership in the region and community.
- Prioritize and adapt in changing business and environmental conditions.
- Promote continual communication throughout the ski area, participate in formal meetings and best-practice groups, and maintain regular communication with Vail Resorts colleagues.
- Review workers’ compensation and property-loss reports across resort departments and make adjustments to improve performance.
- Perform other duties as assigned.
Benefits
- Free employee ski passes.
- Discounted lift tickets for friends and family.
- Free ski lessons.
- Employee discounts on lodging, food, gear, and mountain shuttles.
- 401(k) retirement plan.
- Employee Assistance Program.
- Training and professional development.
- Referral Program.
- Health, medical, dental, and vision insurance plans for eligible seasonal employees after working 500 hours.
- Free ski passes for dependents.
- Critical Illness and Accident plans.
- Annual bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
