Senior Manager: Leadership - Mountain Operations

Vail Resorts • Zanesfield, OH

2d • $79,086 - $112,981

About The Position

The Senior Resort Manager at Paoli Peaks has complete oversight, management, and leadership of resort operations. Areas include mountain operations, food and beverage, ski and snowboard school, base operations, product sales and services, special events, guest services, community relations, and resort safety, as applicable. The role also provides matrix oversight for finance, marketing, communications, human resources, governmental affairs, and resort safety. The position is year-round and full-time.

Requirements

• Bachelor’s degree.
• At least 5 years of experience in ski resorts and/or mountain operations.
• 2–4 years in a senior management role managing multiple departments.
• Microsoft Windows and Microsoft Office skills.
• Written communication and public speaking skills.
• Demonstrated strong financial management.
• Intermediate skiing ability.
• At least 18 years of age.

Nice To Haves

• Company courses in leadership, performance, and goal setting are highly preferred.
• Knowledge of compliance areas overseen by regulatory agencies is highly preferred.

Responsibilities

• Manage resort business performance, including expense management and revenue generation.
• Recruit, hire, coach, motivate, and develop a strong management team aligned with Vail Resorts’ goals, values, and stakeholders.
• Create a positive work culture focused on continuous improvement and an excellent guest and employee experience; meet or exceed metrics and goals.
• Oversee the safety and security of employees and guests.
• Lead resort functions directly and partner with corporate functions, including Sales & Marketing, Information Technology, Finance, HR, and Development.
• Build and sustain positive relationships with community stakeholders, including city, county, and state agencies and the media, to support resort and company goals and initiatives.
• Maintain expertise in the ski and snowboard industry, track industry trends and news, develop industry relationships, and use expertise to influence positive change throughout Vail Resorts.
• Keep company records updated, ensure required permits are in place, and maintain compliance with local, state, and federal laws and regulations.
• Ensure compliance with internal policies.
• Develop and execute strategic, master, and capital plans to establish the resort as a leader in the region and community.
• Prioritize and adapt in a constantly changing business and environmental setting.
• Promote regular communication throughout the ski area, participate in formal meetings and best-practices groups, and communicate with Vail Resorts colleagues.
• Review workers’ compensation and property loss reports across resort departments and make adjustments to improve performance.
• Perform other duties as assigned.

Benefits

• Free employee ski passes and discounted lift tickets for friends and family.
• Free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Training and professional development.
• Referral Program.
• Health, medical, dental, and vision insurance plans for eligible seasonal employees after working 500 hours.
• Free ski passes for dependents.
• Critical illness and accident plans.
• Annual bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior