Senior Associate - Horizontal Operations – Leadership College
About The Position
Capital One’s Enterprise Learning & Development team is seeking a Senior Associate to support the logistics, core workflows, and horizontal operations of Leadership College. The role leads operational execution across leadership development initiatives, including the flagship executive speaker series and centralized learning assets, while partnering with enterprise stakeholders to create seamless experiences for leaders. The Senior Associate bridges strategy and execution by owning critical operational processes, maintaining organizational systems, and project-managing incoming requests to ensure high-quality delivery across Leadership College offerings. Responsibilities include end-to-end event mechanics, resource repository management, and project management workflows. This is a hybrid role, subject to Capital One’s policy on required on-site presence at the designated office location.
Requirements
- High school diploma, GED, or military experience.
- At least 1 year of experience in Project Management, Process Management, or Learning & Development, or a combination.
- At least 1 year of experience in event management or supporting tactical program logistics.
- Strong organizational skills and follow-through.
- Meticulous attention to detail.
- Excellent written and verbal communication skills.
- Ability to think on one’s feet and solve problems in real time.
- Ability to partner with multiple stakeholders to deliver events and experiences.
- Foundational project management skills.
- Ability to identify trends, provide recommendations for improvement, and escalate as needed.
Nice To Haves
- Bachelor’s degree.
- 2+ years of experience in Project or Process Management.
- 2+ years of event management and logistics experience.
- Experience using Jira or similar task and intake management systems.
- Experience maintaining central knowledge bases, shared Google Drives, or portfolio assets.
Responsibilities
- Lead end-to-end execution, scheduling, room setup, virtual technology, and event logistics for Leadership College’s flagship speaker series for enterprise leaders.
- Own and curate the central Learning & Development speaker repository, maintaining current speaker profiles, topic areas, and contact history.
- Monitor, triage, and project-manage incoming Jira tickets from Learning Consultants, coordinating fulfillment for Leadership College course needs and operational requests.
- Support delivery, scheduling, and logistics for coaching intake and enterprise-wide coaching closed sessions.
- Maintain the organization and integrity of the Enterprise Learning Portfolio, process documentation, team drives, and project repositories.
- Continually update and refine standard operating procedures and process documentation to improve efficiency and operational excellence.
- Partner with Learning Consultants, Program Managers, and external partners to ensure materials, logistics, and communications are prepared and executed seamlessly.
Benefits
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
- Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
