Region Operations Specialist
About The Position
Provides day-to-day support to the regional field operations team and manages dealer-facing regional administrative functions, including DDO/Inventory/Vehicle logistics, MBEP/MCVP/ABP, Vehicle Incentives, and Aftersales Operations. Responds to dealer inquiries about policies, procedures, and processes, including warranty questions and labor-rate and parts-markup increases, while providing service to the Mazda dealer network. Collaborates with regional leadership and field teams to identify opportunities to optimize dealer performance, administer programs, analyze and report metrics, manage the department budget, and support effective communication among management, field staff, and dealers. The role develops regular communications for dealers and field staff; monitors regional initiatives focused on dealer performance and business planning; supports national, regional, and district plans; assists with annual, quarterly, and monthly projects; and conducts research, analysis, tracking, and reporting. It incorporates Business Objects data into actionable information and presentations, serves as the regional champion for Business Objects/Oracle tools, and monitors and reconciles department budgets. Travel is required 1–4 times per year, and willingness to relocate within the United States is required.
Requirements
- Bachelor’s degree in Business, Marketing, Finance, or a related field, or an equivalent combination of education, training, and work experience.
- Ability to produce timely deliverables and manage multiple shifting priorities in a dynamic environment using sound judgment and clear reasoning.
- Analytical and problem-solving ability, including identifying issues and cause-effect relationships, gathering relevant information, determining possible root causes, and developing and implementing corrective actions.
- Clear and effective oral and written communication skills, including the ability to communicate general and technical information using good grammatical form.
- Ability to establish and maintain effective working relationships with management, dealers, field staff, corporate staff, and vendors.
- Professional and respectful demeanor; ability to work effectively with teams, other departments, and outside contractors, clients, or vendors.
- Ability to adhere to company policies and procedures and demonstrate the company’s core competencies.
- Advanced knowledge of Microsoft Office and computer literacy with spreadsheets, word processing, and business systems, including Excel, Word, PowerPoint, and Outlook.
- Critical thinking, attention to detail, accuracy, and data integrity.
- Strong organizational skills and ability to prioritize tasks.
- Self-motivated and able to work with minimal supervision or direction.
- Satisfactory driving record as determined by the company and a current, valid state driver’s license.
- Willingness to relocate within the United States.
- Willingness to travel 1–4 times per year.
Nice To Haves
- Prior work experience in a customer-facing role or internship.
- Experience in a sales-related role using a consultative approach.
- Understanding of automotive mechanics and industry terminology.
- Experience with an automotive OEM in a corporate, regional, or field role, with understanding of the OEM/dealership relationship.
- Automotive or relevant industry experience in fixed operations, such as service or parts work for a repair shop, parts store, or parts or accessories supplier.
Responsibilities
- Develop regular region-to-dealer communications for an assigned area, such as Aftersales, Incentives, Sales Planning, Parts Sales, or Mazda Program Generalist; manage messaging, timing, activities, and administration.
- Develop regular region-to-field communications about out-of-line conditions and recommended actions.
- Monitor regional operations initiatives focused on dealer performance and business planning, and support national, regional, and district plans and initiatives.
- Assist with annual, quarterly, and monthly regional projects; establish and maintain ad hoc analysis, tracking, and reporting on project progress, completion, and review.
- Incorporate Business Objects data into actionable information using tools such as Excel and PowerPoint; develop presentations and present findings.
- Serve as the regional champion for Business Objects/Oracle software tools; lead regional research, data analysis, and dissemination.
- Monitor, track, and reconcile department budgets, and assist the Department Manager with budget analysis as needed.
- Respond to dealer inquiries about policies, procedures, processes, warranty questions, labor-rate increases, and parts-markup increases.
- Collaborate with region leadership and field teams to identify opportunities to optimize dealer performance and support program administration and effective communication.
