Region Operations Specialist
About The Position
The Region Operations Specialist provides day-to-day support to the regional field operations team and manages dealer-facing regional administrative functions, including DDO/Inventory/Vehicle logistics, MBEP/MCVP/ABP, Vehicle Incentives, and Aftersales Operations. The role responds to dealer inquiries about policies, procedures, and processes—including warranty questions and labor rate and parts markup increases—and provides service to the Mazda dealer network. Working with region leadership and the field team, the specialist identifies opportunities to optimize dealer performance, administers programs, analyzes and reports key metrics, manages the department budget, and supports effective communication among management, field staff, and dealers. The work is divided among communication support (30%), performance management (30%), project management (30%), and budget management (10%). Travel is required 1–4 times per year, and willingness to relocate within the United States is required.
Requirements
- Bachelor’s degree in Business, Marketing, Finance, or a related field, or an equivalent combination of education, training, and work experience.
- Experience producing timely deliverables and managing multiple, shifting priorities in a dynamic environment, using sound judgment and clear reasoning.
- Analytical and problem-solving ability, including identifying issues and cause-effect relationships, gathering relevant information, identifying possible root causes, and developing and implementing corrective actions.
- Clear and effective oral and written communication skills, including the ability to write general correspondence and communicate technical issues.
- Ability to establish and maintain effective working relationships with management, dealers, field staff, corporate staff, and vendors.
- Professional and respectful demeanor and ability to work effectively with teams, other departments, and outside contractors, clients, and vendors.
- Ability to adhere to MNAO policies and procedures and demonstrate the company’s core competencies.
- Advanced knowledge of Microsoft Office and computer literacy with spreadsheets, word processing, and business systems, including Excel, Word, PowerPoint, and Outlook.
- Critical thinking, attention to detail, and accuracy and data integrity.
- Strong organizational skills and ability to prioritize tasks.
- Self-motivation and ability to work with minimal supervision or direction.
- Satisfactory driving record as determined by the company and a current, valid state driver’s license.
- Willingness to travel 1–4 times per year.
- Willingness to relocate within the United States.
Nice To Haves
- Prior work experience in a customer-facing role or an internship.
- Experience in a sales-related role using a consultative approach.
- Understanding of automotive mechanics and industry terminology.
- Experience with an automotive OEM in a corporate, region, or field role, with an understanding of the OEM/dealership relationship.
- Automotive or relevant industry experience in fixed operations, such as a service or parts role at a repair shop, parts store, or parts or accessories supplier.
Responsibilities
- Develop regular Region-to-Dealer communications for an assigned area: Aftersales, Incentives, Sales Planning, Parts Sales, or Mazda Program Generalist.
- Manage messaging, timing, activities, and administration for the assigned area.
- Develop regular Region-to-Field communications about out-of-line conditions and recommended actions.
- Monitor regional operations initiatives focused on dealer performance and business planning.
- Integrate and support national, regional, and district plans and initiatives.
- Assist with annual, quarterly, and monthly regional projects.
- Establish and maintain ad hoc project analysis, tracking, and reporting, including progress, completion, and review.
- Incorporate BO data into actionable information using tools such as Excel and PowerPoint; develop presentations and present findings.
- Serve as the region champion for Business Objects and Oracle software tools.
- Lead regional research, data analysis, and dissemination.
- Monitor, track, and reconcile department budgets.
- Assist the Department Manager with budget analysis as needed.
- Respond to dealer inquiries about policies, procedures, processes, warranty questions, labor rate increases, and parts markup increases.
- Collaborate with region leadership and the field team to identify opportunities to optimize dealer performance and ensure effective communication among management, field staff, and dealers.
