Central Region Operations Director
About The Position
Leadpoint Business Services is seeking a Central Regional Operations Director to oversee multiple recycling facilities in the Central Region of the United States. The role is responsible for operational excellence, customer satisfaction, workforce performance, safety compliance, and achievement of operational and financial goals across assigned sites. The director leads and supports Onsite Managers (OSMs) and Workforce Coordinators, implements workforce management programs, and aligns regional operations with company strategies. The position reports to the Vice President of Operations and requires regular communication with executive leadership and customer contacts. Candidates must reside in the Central Region of the United States. The role is full-time, Monday through Friday, with 40 or more hours per week and travel of up to 90%; some evening and weekend work may be needed. Compensation is $120,000 to $130,000 annually.
Requirements
- Bachelor’s degree or equivalent experience in operations management, business, or a related field.
- At least 5 years of leadership experience in multi-site operations, production, or workforce management.
- Proven ability to manage customer relationships, drive operational performance, and oversee multiple facilities simultaneously.
- Demonstrated success leading teams to meet business goals in complex operational settings.
- Candidates must reside in the Central Region of the United States.
Nice To Haves
- Experience in recycling, waste management, or related industrial or production environments.
- Previous experience managing multi-site teams and operational budgets.
- Strong understanding of workforce management, safety, and compliance regulations in industrial settings.
Responsibilities
- Lead and support Onsite Managers and Workforce Coordinators across multiple facilities to ensure effective workforce management.
- Monitor facility-level safety, quality, productivity, cost, and customer satisfaction KPIs, and implement corrective actions as needed.
- Conduct regular site visits to assess operations, reinforce best practices, and build customer relationships.
- Train and support Onsite Managers to deliver high-performance results.
- Serve as the primary escalation point for regional customer leadership and maintain relationships with regional and facility-level customer contacts.
- Collaborate with customers to identify operational needs, resolve challenges, and propose improvement strategies.
- Provide executive leadership with performance reports and updates identifying risks, opportunities, and improvements.
- Collaborate with corporate leaders to align regional operations with company goals and strategy.
- Recommend process improvements, workforce strategies, and resource allocation to senior leadership.
- Improve workforce productivity, safety, and retention across facilities.
- Analyze and report regional performance metrics and identify opportunities for growth and efficiency.
- Oversee regional budgets, staffing levels, and resource allocation.
- Work with customers to evaluate competitive wages and recommend adjustments to support workforce attraction and retention.
- Mentor and coach Onsite Managers and Workforce Coordinators.
- Oversee regional hiring strategies and collaborate with Onsite Managers on recruitment, training, and performance management.
- Develop and maintain a regional leadership pipeline and succession plans.
- Promote a culture of safety and ensure compliance with safety standards, including accident investigations, safety training, and PPE protocols.
- Lead regional initiatives to reduce safety incidents and improve safety results.
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What This Job Offers
Job Type
Full-time
Career Level
Director
