Ops Supervisor Hauling; Schedule: Tuesday-Saturday

Republic Services•Fort Wayne, IN

About The Position

The Operations Supervisor – Hauling Operations supervises collection activities in one or more lines of business, such as commercial, residential, roll-off (industrial), and container delivery and pickup, across a geographically dispersed area. The supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement initiatives that support operational excellence and budget achievement. The role ensures compliance with accident-prevention programs and safety, environmental, operating, regulatory, accounting, ethics, and other standards. It is responsible for delivering safety, customer experience, and efficiency while supporting employee engagement. The position has a 2:00 a.m. start time and a Tuesday–Saturday schedule.

Requirements

At least 1 year of lead or supervisory experience.
Ability to direct a large staff.
Process-oriented and results-oriented approach to setting and pursuing aggressive goals, with commitment to organizational success and ability to marshal resources.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Collaborative approach, including ability to build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrated ethical behavior.
Strong leadership skills and sound judgment of talent, with an emphasis on hiring and developing high-performance teams.

Responsibilities

Provide leadership toward safety goals and communicate safety objectives.
Identify and work to remove unsafe conditions from drivers’ routes, including coordinating with Sales on new routes and customers.
Partner with Maintenance to keep equipment operational and compliant with safety standards.
Oversee safety and accident-prevention programs, maintain a safe and productive work environment, and implement loss-control and safety programs.
Encourage employee participation in safety through personal example and outreach to operational employees.
Provide customer service that meets or exceeds customer expectations and missed-pickup goals.
Resolve unusual service requests, equipment breakdowns, and schedule changes, communicating promptly with stakeholders.
Work with customers to address issues and improve the customer experience; represent the Company positively to support satisfaction and loyalty.
Establish productivity goals, enforce operating standards, and manage labor hours and disposal expenses according to established plans.
Lead drivers to meet or exceed productivity goals and expectations across routes.
Create, modify, and improve routes to increase density and efficiency.
Reduce route hours where possible through methods such as service conversions and container upsizing.
Execute operational plans that support achievement of the division’s budget goals.
Support service delivery and coordinate with Maintenance on fleet quality and maintenance.
Create a collaborative and communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach employees for advancement.
Perform other job-related duties as needed or assigned.