Ops Supervisor Hauling: Schedule-Tuesday-Saturday

Republic Services•Fort Wayne, IN

About The Position

The Operations Supervisor – Hauling Operations supervises collection activities in one or more lines of business, such as commercial, residential, roll-off (industrial), or container delivery and pickup, across a geographically dispersed area. The role oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that support functional excellence and budget achievement. The supervisor ensures adherence to accident-prevention programs and leads operations in compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. The role is responsible for delivering safety, customer experience, and efficiency while supporting employee engagement. The stated schedule is Tuesday through Saturday, with a 2:00 a.m. start time. Eligible employees may elect to participate in the benefits programs listed below. The position description notes that its duties are not exhaustive and may change at the company’s discretion.

Requirements

At least 1 year of lead or supervisory experience.
Ability to direct a large staff.
Process- and results-oriented approach to setting and pursuing aggressive goals, with commitment to organizational success and ability to marshal resources.
Problem-solving, analytical, critical-thinking, and decision-making skills.
Ability to collaborate and build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Ethical behavior.
Strong leadership skills and sound judgment in identifying and developing talent, with an emphasis on building high-performing teams.

Responsibilities

Provide leadership toward safety goals and objectives and communicate about them.
Identify and work to remove unsafe conditions from drivers’ routes; partner with Sales to identify and eliminate unsafe conditions on new routes or for new customers.
Partner with Maintenance to keep equipment in working order and compliant with safety standards.
Oversee safety and accident-prevention programs, maintain loss-control and safety programs, and promote a safe and productive work environment.
Engage employees in safety through personal commitment and outreach.
Provide customer service that meets or exceeds customer expectations and meet or exceed missed-pickup goals.
Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
Work with customers to resolve issues and improve the customer experience; represent the Company positively to support satisfaction and loyalty.
Establish productivity goals, uphold operating standards, and manage labor hours and disposal expenses according to agreed plans.
Lead drivers in meeting or exceeding productivity expectations across routes.
Create, modify, and improve routes to increase density and efficiency.
Reduce route hours where possible, including through service conversions and container upsizing.
Execute operational plans that support achievement of division budget goals.
Support service delivery and work with Maintenance on fleet quality and maintenance.
Create a collaborative, communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach employees for advancement.
Perform other job-related duties as needed or assigned.