Operations Supervisor

Ryder • Stockton, CA

16d • Onsite

About The Position

The Operations Supervisor assists the Operations Manager with the operations and personnel for a shift at a particular location. The role may supervise Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees, and is accountable for accomplishing business objectives and labor requirements while balancing customer needs with financial, operating, quality, safety, and asset targets. The supervisor manages location performance against assigned metrics and receives cross-functional training to support other areas of the shop. The role is also responsible for following Ryder Maintenance Operations policies and procedures. It may serve as a developmental position for an Operations Manager role, with advancement based on performance.

This position is based at Ryder’s shop in Stockton, California, and works Monday through Friday from 8:30 a.m. to 5:30 p.m. It is salaried, paid weekly, and offers a stated compensation range of $80,000 to $80,000.

Ryder describes its culture as built on respect, collaboration, innovation, safety, and shared pride in doing great work. The company offers comprehensive health and welfare benefits, paid time off, and a tax-advantaged 401(k) plan to full-time employees. Ryder also identifies its environmental initiatives, including having the largest EV footprint in the United States, and notes receiving Verizon’s Supplier Environmental Excellence Award.

Requirements

• High school diploma or GED required.
• Associate’s degree or one to three or more years of experience in a maintenance operations environment required; demonstrated success in a Ryder role may be substituted for this requirement.
• Bachelor’s degree or one to three or more years of experience in a maintenance operations environment preferred; demonstrated success in a Ryder role may be substituted for this requirement.
• Maintenance and technical experience in a shop environment required.
• Ability to professionally represent Ryder and competently interact with customer management.
• Intermediate Microsoft Office skills preferred.

Nice To Haves

• Associate’s degree.
• Bachelor’s degree.
• Supervisory experience.
• Experience with a Shop Management System.
• Strong vehicle diagnostics and repair knowledge.
• Intermediate Microsoft Office skills.

Responsibilities

• Analyze, plan, and schedule work; assign work to technicians; track and optimize productivity; conduct shift and shop meetings; and review and approve repair orders.
• Ensure warranty policies and procedures are followed.
• Triage unscheduled customer drive-ins, communicate with customers, and assign work to technicians as appropriate.
• Conduct yard checks to ensure work is scheduled and prioritized appropriately.
• Manage, train, and develop assigned personnel, including performance management.
• Manage customer relationships, resolve issues, support customer satisfaction and retention, and help ensure vehicle uptime.
• Communicate with customers regarding preventive maintenance scheduling and follow-up, breakdowns, and vehicle status updates; conduct customer visits as required by the Customer Care Plan.
• Direct employees in maintaining the appearance and upkeep of the assigned location, including sustaining 6S standards in relevant shop areas.
• Evaluate shop tooling and equipment needs and make recommendations.
• Assist with vehicle specifications and the vehicle in-service/out-service process, and help ensure required vehicle specifications are recorded in SAM.
• Manage parts inventory according to applicable policies and procedures.
• Conduct quality inspections of preventive maintenance and repairs, and perform in-process reviews of non-preventive-maintenance work.
• Analyze breakdown root causes, implement local corrective actions, and communicate issues to the Technical Assistance Center when necessary.
• Ensure cleanliness and repair quality for maintained vehicles.
• Work with the Service Manager to ensure technicians are trained and qualified and that the TOPS plan is prioritized based on breakdown, rework, and running-cost trends.
• Maintain shop-floor control and visibility, support appropriate root-cause diagnosis, and optimize the yield of parts and components.
• Assist in developing and implementing Quality Assurance Audit corrective-action plans and continuous-improvement programs.
• Maintain required documentation to meet or exceed local, state, federal, and customer requirements.
• Ensure employee compliance with safety and EPA regulations and requirements.
• Ensure the shift or shop meets Net Maintenance Cost per Unit objectives without sacrificing quality, safety, or customer satisfaction.
• Control maintenance operations costs and the location P&L to meet financial objectives, and execute maintenance initiatives to meet or exceed financial targets.
• Manage payroll, purchase order approvals as warranted, invoice reconciliation, and fuel reconciliation.
• Manage the customer bill-back process, including identifying, reviewing, and approving bill-back opportunities and documenting and reporting rebillable activity.
• Ensure data integrity in the Shop Management Online system.
• Perform other duties as assigned.

Benefits

• Medical, prescription, dental, and vision insurance options.
• Life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family leave, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.
• Potential eligibility for an annual bonus, commission, and/or long-term incentive plan, depending on position level or type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED