Operations Supervisor Jobs

About The Position

Requirements

• At least 2 years of supervisory or managerial experience in a distribution or manufacturing environment.
• At least 2 years of experience with Microsoft Office, including Word, Excel, Access, and PowerPoint.
• Demonstrated ability to lead, coach, motivate, and hold teams accountable in a fast-paced operational environment.
• Strong organizational, communication, problem-solving, and decision-making skills.
• Ability to prioritize multiple operational demands while maintaining safety, quality, service, and productivity expectations.
• Ability to analyze operational data and use performance metrics to identify trends, risks, and improvement opportunities.
• Ability to communicate effectively across multiple levels of the organization.
• Ability to work a flexible schedule based on business requirements, including weekends or additional hours as needed.
• Verifiable high school diploma or GED.

Nice To Haves

• Experience working in a fast-paced customer order fulfillment facility.
• Experience with Warehouse Management Systems (WMS) and distribution center technology.
• Knowledge of Lean, Six Sigma, continuous-improvement, or root-cause-analysis methodologies.
• Safety leadership, training, or compliance experience.
• Demonstrated experience leading and engaging teams.
• Familiarity with ISO standards or structured quality-management systems.
• Bilingual English/Spanish capabilities are strongly preferred.

Responsibilities

• Lead, coach, develop, and hold colleagues accountable for performance, attendance, safety, quality, and established work expectations.
• Coordinate daily shipping activities, including staffing assignments, workload distribution, trailer loading, staging, dispatch readiness, and completion of outbound volume.
• Monitor operational KPIs, including productivity, throughput, shipping accuracy, service performance, trailer utilization, labor utilization, and other department measures.
• Ensure outbound orders are completed accurately and on schedule, identifying and resolving operational exceptions that could affect store or customer service.
• Maintain a strong floor presence and provide real-time direction to colleagues and operational leads throughout the shift.
• Partner with Transportation, Inventory Control, Asset Protection, Maintenance, Human Resources, and other Distribution Center departments to resolve operational issues.
• Enforce company policies, standard operating procedures, safety requirements, and established Distribution Center processes.
• Investigate operational issues, identify root causes, and implement sustainable corrective actions.
• Support continuous-improvement initiatives that improve safety, quality, productivity, cost, and service.
• Communicate shift performance, business risks, staffing concerns, and unresolved issues to Distribution Center leadership, and provide effective shift-to-shift handoffs.
• Promote a workplace culture centered on safety, accountability, respect, teamwork, and operational excellence.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program