Ops Supervisor Hauling

Republic Services • Park City, UT

6d

About The Position

Within a division, the Operations Supervisor – Hauling Operations supervises collections activities in one or more lines of business, including commercial, residential, roll-off (industrial), and/or container delivery and pickup, across a geographically dispersed area. The role oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that promote functional excellence and budget achievement.

The Operations Supervisor ensures adherence to accident prevention programs and leads operations in compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. The position delivers on safety, customer experience, and efficiency while supporting a culture of employee engagement. Responsibilities span safety leadership, customer service, route and cost efficiency, fleet quality and maintenance coordination, and employee development.

Requirements

• At least 1 year of lead or supervisory experience.
• Ability to direct a large staff.
• Process- and results-oriented approach to setting and pursuing aggressive goals, with commitment to organizational success and ability to marshal resources toward objectives.
• Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
• Collaborative approach and ability to build and work with teams.
• Creative thinking and willingness to challenge conventional solutions.
• Demonstrates and promotes ethical behavior.
• Strong leadership skills and sound judgment in assessing talent, with an emphasis on hiring and developing high-performing teams.

Responsibilities

• Understand, communicate, and provide leadership toward safety goals and objectives.
• Identify and help remove unsafe conditions on drivers’ routes and coordinate with the sales team to address hazards on new routes or at new customer locations.
• Partner with maintenance to ensure equipment remains operational and compliant with safety standards.
• Oversee safety and accident prevention programs, maintain a safe and productive work environment, and implement and maintain an effective loss-control and safety program.
• Promote employee participation in safety through personal example and outreach to operational employees.
• Deliver customer service that meets or exceeds customer expectations, including missed-pickup goals.
• Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
• Work with customers to resolve issues and improve their experience; represent the company positively to promote satisfaction and loyalty.
• Set productivity goals, ensure operating standards are followed, and manage labor hours and disposal expenses according to established plans.
• Lead drivers to meet or exceed productivity goals for all routes.
• Create, modify, and improve routes to increase density and efficiency.
• Reduce route hours where possible through approaches such as service conversions and container upsizing.
• Carry out operational plans to help achieve or exceed divisional budget goals.
• Support service delivery and coordinate with maintenance and operations on fleet quality and maintenance.
• Build a collaborative, communicative team environment and promote employee engagement.
• Develop team talent, understand employees’ career goals, and coach them for advancement.
• Perform other job-related duties as needed or assigned.

Benefits

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability coverage.
• Life insurance and accidental death and dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed