Ops Supervisor Hauling

Republic Services•Park City, UT

About The Position

Within a division, the Operations Supervisor – Hauling Operations supervises collection activities in one or more lines of business—commercial, residential, roll-off (industrial), and/or container delivery and pickup—in a geographically dispersed area. The role oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that drive functional excellence and achieve budget goals. The supervisor ensures adherence to accident-prevention programs and leads operations in compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. The role is responsible for delivering safety, customer experience, and efficiency while supporting employee engagement. Responsibilities include resolving service issues, improving route productivity, supporting fleet quality and maintenance, and developing team talent.

Requirements

At least 1 year of lead or supervisory experience.
Ability to direct a large staff.
Process- and results-oriented approach to setting and pursuing aggressive goals, with commitment to organizational success and the ability to marshal resources toward objectives.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Collaborative approach and ability to build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrates and promotes ethical behavior.
Strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high-performing teams.

Responsibilities

Lead and communicate safety goals and objectives; identify and remove unsafe conditions on routes and at new customer locations.
Partner with Sales to identify and address unsafe conditions for new routes or customers.
Work with Maintenance to keep equipment in working order and compliant with safety standards.
Oversee safety and accident-prevention programs, maintain a safe and productive work environment, and implement effective loss-control and safety programs.
Engage employees in safety efforts through personal commitment and outreach.
Deliver customer service that meets or exceeds expectations and meet goals related to missed pickups.
Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
Work directly with customers to resolve issues and improve their experience; represent the Company positively to support customer satisfaction and loyalty.
Establish productivity goals, uphold operating standards, and manage labor hours and disposal expenses against agreed plans.
Lead drivers to meet or exceed productivity expectations across routes.
Create, modify, and improve routes to increase density and efficiency; reduce route hours where possible through service conversions and container upsizing.
Execute operational plans to meet or exceed the division’s budget goals.
Support service delivery, Maintenance, and the operational role in fleet quality and maintenance.
Create a collaborative and communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach employees for advancement.
Perform other job-related duties as needed or assigned.