Supervisor, Pharmacy Fulfillment Operations | Onsite - Chesterfield

Blink Health•Chesterfield, MO

3d•Onsite

About The Position

Blink Health is a healthcare technology company whose products, BlinkRx and Quick Save, help make prescriptions accessible and affordable. BlinkRx provides patients prescribed branded medications with transparent low prices, free home delivery, and centralized support. The Pharmacy Fulfillment Operations Supervisor supports and supervises pharmacy fulfillment technicians and helps manage daily dispensing workflows and queues under senior leadership. The role contributes to onboarding, coaching, and supporting technicians while maintaining company policies, performance metrics, and regulatory requirements. It also oversees dock operations, including safety protocols and inbound and outbound freight flow. This is a fully onsite role in Chesterfield, Missouri, Monday through Friday, with evening and weekend availability required.

Requirements

2–3 years of experience in an operational or team-support environment; prior supervisory experience is a plus.
High school diploma or GED required; equivalent work experience may be considered in place of preferred higher education.
Familiarity with pharmacy, healthcare, or fulfillment operations, or willingness to learn regulatory requirements and operational complexities.
Experience supporting high-volume workflows and ability to stay organized under pressure.
Strong interpersonal skills and a genuine desire to coach others and contribute to a positive team culture.
Ability to manage competing priorities and stay focused in a fast-paced environment.
Comfort using basic data tools and workflow platforms to track tasks and monitor performance.
Attention to detail and a problem-solving mindset, including ability to recognize patterns and surface issues proactively.
Basic familiarity with key performance indicators (KPIs) and eagerness to use performance data to improve team outcomes.
Clear, professional communication skills and ability to relay information effectively and escalate appropriately.
Comfort with standard office software and willingness to learn queue management and workflow platforms.
Availability to work onsite Monday through Friday and to provide evening and weekend availability.

Nice To Haves

Associate’s or bachelor’s degree in Healthcare, Business Administration, Supply Chain, or a related field.
Prior supervisory experience.
General awareness of compliance in healthcare or pharmacy settings.

Responsibilities

Support and manage a team of pharmacy technicians to help ensure quality patient and client care under senior leadership.
Monitor workload distribution, flag imbalances, and help ensure efficient daily operations and achievement of basic performance targets.
Assist with new-hire onboarding and familiarize technicians with tools, workflows, and team expectations.
Oversee dock operations, enforce safety protocols, coordinate inbound and outbound freight flow, and maintain compliance with company standards.
Provide day-to-day coaching and feedback to technicians to support continuous improvement and skill development.
Address underperformance through coaching and improvement plans in partnership with People & Culture and senior leadership when necessary.
Use reports and dashboards to track team performance and identify operational trends for leadership.
Monitor workflow queues to support accurate and timely task completion, adherence to service-level agreements, and prompt communication of performance barriers.
Support process changes by reinforcing new procedures and flagging adoption challenges.
Handle escalated patient concerns professionally and empathetically, seeking guidance from senior leads on complex resolutions.
Ensure team adherence to regulatory requirements and company policies in pharmacy operations.
Periodically review technician work to identify accuracy issues and support quality improvement.
Flag compliance risks and recurring errors to senior leadership.
Keep the team informed about daily priorities, workflow updates, and policy changes.
Communicate with peers and senior leads to align on goals and operational challenges.
Model professionalism, accountability, and a positive attitude; address routine escalations and day-to-day issues, escalating complex situations as needed.
Promote a positive, engaging work environment that values teamwork, accountability, employee satisfaction, growth, and innovation.
Develop technicians and support their professional development.