Operations Manager, Pharmacy & Fulfillment

Mochi Health•Houston, TX

3d•$100,000 - $120,000•Onsite

About The Position

Mochi Health is opening a non-sterile compounding pharmacy and fulfillment center in Houston, Texas, and is seeking an Operations Manager to run its day-to-day operations. The site includes a licensed Texas pharmacy and an attached warehouse for packaging, inventory, and shipping. The manager will partner with the pharmacist in charge (PIC) to oversee compliant pharmacy and compounding operations and manage warehouse fulfillment so prescriptions are shipped accurately and on time. This hands-on role involves working on the compounding floor, operating warehouse equipment, and resolving operational issues. The position manages pharmacy workflows, staffing, and scheduling; coordinates non-sterile compounding production under the PIC’s direction; manages supplies and inventory; and oversees fulfillment, including cold-chain shipments. The manager will develop warehouse systems as order volume grows, track operating metrics, maintain SOPs, train team members, and serve as the on-site contact for facility matters, carriers, vendors, and the San Francisco operations team. Mochi Health describes itself as an in-person company whose team works together in person five days a week. The job is based at the Houston site. The company offers a base salary of $100,000–$120,000, equity, health, dental, and vision insurance, and unlimited PTO.

Requirements

Active Texas pharmacy technician registration or eligibility to transfer one.
Hands-on experience with non-sterile compounding, including capsules, creams, suspensions, and troches, and related documentation.
At least 2 years of experience in a lead, supervisor, or manager role.
Strong organizational skills and comfort managing several workflows at once.
Comfort with Excel or Google Sheets and ability to learn new pharmacy and shipping software quickly.
Willingness to operate a forklift; OSHA forklift certification will be provided if needed.
Ability to lift up to 50 lbs and remain on one’s feet for much of the day.

Nice To Haves

Warehouse, fulfillment, distribution, or 3PL experience.
Experience helping open a new pharmacy or facility, or preparing for a board inspection.

Responsibilities

Manage daily pharmacy workflow, staffing, and scheduling for pharmacy technicians in partnership with the PIC.
Coordinate non-sterile compounding production under the PIC’s direction, including batch scheduling, documentation, beyond-use dating records, equipment cleaning and calibration logs, and maintaining inspection readiness for the Texas State Board of Pharmacy and USP <795>.
Manage inventory of APIs, compounding supplies, packaging, and OTC devices, including receiving, cycle counts, reorders, and supplier follow-up.
Oversee fulfillment from finished prescription through packaging and carrier pickup, including cold-chain shipments.
Set up and maintain warehouse layout, racking, and storage systems as order volume grows.
Operate forklifts and pallet jacks for receiving and putaway.
Track and report turnaround time, shipping accuracy, inventory accuracy, and on-time rate; identify and address problems.
Write and maintain SOPs for pharmacy and warehouse workflows, and train new team members.
Act as the on-site point of contact for building issues, carriers, vendors, and the San Francisco operations team.