Assistant Manager - Fulfillment Operations

PATRIOTCLAIMS LLC• US,

3d•$80,000 - $90,000•Remote

About The Position

The Assistant Manager supports the Operations Manager with the department’s day-to-day operations and serves as a direct extension of the Manager’s leadership. The role helps keep the team on track within the structure, priorities, and decisions established by the Operations Manager, rather than independently setting department-wide direction. Reporting directly to the Operations Manager, the Assistant Manager helps supervise staff, monitor daily production and quality, and maintain smooth operations when the Manager is unavailable. This is a hands-on, in-the-work leadership role for someone building toward department leadership. The Assistant Manager is expected to handle routine day-to-day issues confidently and provide the Operations Manager with clear, organized information about issues requiring higher-level decisions.

Requirements

At least 2 years of experience in an operational team environment, including some experience supporting or leading others.
Demonstrated reliability and sound judgment, with the ability to make routine decisions confidently within established guidelines.
Strong communication skills, including the ability to give clear day-to-day feedback and escalate issues effectively.
Ability to step temporarily into a leadership role and keep a team on track when the Operations Manager is absent.
Strong organizational skills and attention to detail.
Familiarity with HubSpot or other CRM platforms for managing workflows and records.
Working familiarity with Google Enterprise (Workspace) and Microsoft Enterprise (365) environments.
Experience using online phone platforms for external customer communication and call management.
Familiarity with Slack for internal team communication and coordination.

Nice To Haves

Prior experience in a fast-paced, production- or metrics-driven operational environment.

Responsibilities

Support daily supervision of department staff, including monitoring attendance, schedules, and coverage.
Step in for the Operations Manager during absences and make routine decisions within established guidelines.
Assist with staff coaching and day-to-day feedback, reinforcing the standards and expectations set by the Operations Manager.
Help onboard and train new team members on daily workflows, tools, and expectations.
Promptly flag performance or conduct concerns to the Operations Manager.
Monitor daily production and quality against established KPIs and identify issues as they arise.
Track individual and team performance and report trends and concerns to the Operations Manager.
Help consistently enforce team performance standards.
Execute workflows, procedures, and documentation standards established by the Operations Manager.
Identify day-to-day process inefficiencies or breakdowns and bring practical suggestions to the Operations Manager.
Maintain accurate, up-to-date departmental documentation and records.
Support Team Leads in conducting quality checks on their teams’ work.
Assist the Operations Manager with coordination among department leaders on shared issues, dependencies, and resource needs.
Coordinate with Human Resources on routine staffing and attendance matters, escalating performance or disciplinary matters to the Operations Manager.
Represent the department professionally in day-to-day cross-functional conversations.
Provide the Operations Manager with regular, concise updates on production, issues, and team concerns.
Escalate matters outside established guidelines or requiring the Operations Manager’s decision.
Maintain accurate records of day-to-day decisions and issues for the Operations Manager’s visibility.