Operations Fulfillment Specialist

Victory Live•Atlanta, GA

About The Position

The Operations Fulfillment Specialist works with the Operations Team to manage ticket supply chain logistics. Using in-house automation tools, the role supports Members and Customers by carrying out manual fulfillment and providing phone and email support throughout the order lifecycle. It combines customer service, advocacy, and system management, requiring the ability to handle time-sensitive requests in a high-volume environment while maintaining accuracy and professionalism.

Requirements

Previous success in a consumer-facing position.
Professional demeanor and appearance.
Excellent organizational skills.
Willingness to work nights, weekends, and holidays when mission-critical tasks arise.
Ability to demonstrate sound judgment and discretion.
Ability to manage stressful or high-profile situations.
Self-discipline and commitment to confidentiality and discretion.
Flexible and reliable team player within the department and company.
Strong written, verbal, and non-verbal communication and active listening skills.
Ability to manage time and prioritize tasks within defined parameters or objectives.
Ability to identify problems, their sources, and potential solutions while continuing day-to-day operations without interruption.
Knowledge and understanding of primary and secondary markets in the ticketing industry.
Proficiency in ticketing systems, ticket inventory management, or third-party ticketing software.

Responsibilities

Accurately carry out fulfillment processes and protocols by monitoring sales across 14 or more marketplaces.
Understand marketplace and primary ticketing policies and apply them to orders.
Maintain general knowledge of in-house tools, industry automation, and inventory management best practices.
Support end consumers through purchasing and fulfillment.
Prioritize and respond efficiently to emails and phone calls in a fast-paced environment.
Assist Members with support requests, including researching and resolving common issues.
Work with internal teams and escalate requests to other departments or individuals as needed.
Build trusting relationships with Members through open, interactive communication to improve their experience.
Follow up on client requests to achieve satisfactory resolutions.
Exceed department standards for service quality.