Fulfillment Operations Specialist
About The Position
Millennium Print Group is seeking a highly analytical, results-driven Fulfillment Operations Specialist to optimize operations across its fulfillment network. The role focuses on process improvement, labor optimization, Industrial Engineering, and data-driven decision-making. It is based onsite in Durham, North Carolina, and is full-time. The position supports MPG, a subsidiary of The Pokémon Company International and the world’s largest trading card printer. The Specialist leads continuous improvement initiatives and analyzes labor, workflows, operational data, warehouse layouts, material flow, slotting, and storage strategies. The role also supports automation, WMS enhancements, system implementations, facility expansions, startup projects, and network optimization. The Specialist creates operational documentation and partners with cross-functional teams to implement improvements and manage project delivery. MPG offers competitive compensation, annual incentive bonus eligibility, comprehensive benefits, career development opportunities, and relocation assistance for qualified candidates.
Requirements
- Bachelor’s degree in industrial engineering, Supply Chain Management, Operations Management, Engineering, Business, or a related field; relevant experience may be considered in lieu of formal education.
- At least 3 years of experience in Industrial Engineering, Supply Chain, Fulfillment, Logistics, Continuous Improvement, or Operations.
- Experience conducting labor studies, process improvement projects, and operational analysis.
- Strong knowledge of warehouse operations and logistics processes.
- Experience with WMS, LMS, ERP systems, and reporting tools.
- Strong understanding of Lean, Six Sigma, and process improvement methodologies.
- Advanced Excel, Power BI, Microsoft Project, and analytical capabilities.
- Excellent project management and communication skills.
- Strong problem-solving mindset and attention to detail.
Nice To Haves
- Warehousing, manufacturing, fulfillment, or distribution experience.
Responsibilities
- Lead continuous improvement initiatives focused on productivity, quality, safety, and operational efficiency.
- Conduct labor studies, workflow analysis, and process observations to identify optimization opportunities.
- Develop labor standards and staffing models to improve workforce utilization.
- Analyze operational data and performance metrics to inform business decisions.
- Evaluate warehouse layouts, material flow, slotting, and storage strategies.
- Support automation projects, WMS enhancements, and system implementations.
- Create SOPs, process maps, work instructions, and training materials.
- Assist with facility expansions, startup projects, and network optimization initiatives.
- Partner with Operations, Engineering, IT, Quality, and other cross-functional teams to implement improvements.
- Manage project timelines, milestones, risks, and implementation activities.
- Identify opportunities to redesign processes, reduce waste, and improve operational efficiency.
- Deliver measurable improvements in labor productivity, workflow optimization, and operational performance.
- Ensure solutions support safety, compliance, and high-quality customer outcomes.
Benefits
- Annual incentive bonus plan
- 100% employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability
- Subsidized medical, dental, and vision premiums for employee dependents
- 401(k) plan with up to a 6% dollar-for-dollar employer match
- Health Savings Account and Flexible Spending Account options
- Paid time off
- 10 company-paid holidays
- 1 floating holiday
- Employee Assistance Program
- Relocation package for qualified candidates
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
