Fulfillment Operations Specialist
About The Position
Millennium Print Group is seeking a highly analytical, results-driven Fulfillment Operations Specialist to optimize operations across its fulfillment network. The role focuses on continuous improvement, labor optimization, Industrial Engineering, and data-driven decision-making. Based onsite in Durham, North Carolina, the position supports fulfillment operations for a trading card and collectibles manufacturer. The specialist leads improvement initiatives and operational analyses, develops labor standards and staffing models, evaluates warehouse layouts and material flow, and supports automation and systems projects. The role also creates process documentation and training materials, assists with facility and network initiatives, and partners with cross-functional teams to implement improvements. Success is measured through improvements in labor productivity, workflow, quality, safety, and operational performance.
Requirements
- Bachelor's degree in industrial engineering, Supply Chain Management, Operations Management, Engineering, Business, or a related field; relevant experience may be considered in lieu of formal education.
- At least 3 years of experience in Industrial Engineering, Supply Chain, Fulfillment, Logistics, Continuous Improvement, or Operations.
- Experience conducting labor studies, process improvement projects, and operational analysis.
- Strong knowledge of warehouse operations and logistics processes.
- Experience with WMS, LMS, ERP systems, and reporting tools.
- Strong understanding of Lean, Six Sigma, and process improvement methodologies.
- Advanced Excel, Power BI, Microsoft Project, and analytical capabilities.
- Excellent project management and communication skills.
- Strong problem-solving mindset and attention to detail.
Nice To Haves
- Warehousing, manufacturing, fulfillment, or distribution experience is preferred.
Responsibilities
- Lead continuous improvement initiatives focused on productivity, quality, safety, and operational efficiency.
- Conduct labor studies, workflow analysis, and process observations to identify optimization opportunities.
- Develop labor standards and staffing models to improve workforce utilization.
- Analyze operational data and performance metrics to inform business decisions.
- Evaluate warehouse layouts, material flow, slotting, and storage strategies.
- Support automation projects, WMS enhancements, and system implementations.
- Create SOPs, process maps, work instructions, and training materials.
- Assist with facility expansions, startup projects, and network optimization initiatives.
- Partner with Operations, Engineering, IT, Quality, and other cross-functional teams to implement improvements.
- Manage project timelines, milestones, risks, and implementation activities.
- Identify opportunities to redesign processes, reduce waste, and improve operational efficiency.
- Deliver measurable improvements in labor productivity, workflow optimization, and operational performance.
- Ensure solutions support safety, compliance, and high-quality customer outcomes.
- Collaborate across departments to execute projects and achieve business goals.
- Support the fulfillment network that delivers products to collectors and fans.
Benefits
- Annual incentive bonus plan
- Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability
- Subsidized medical, dental, and vision premiums for employee dependents
- 401(k) plan with up to a 6% dollar-for-dollar employer match
- Health Savings Account and Flexible Spending Account options
- Paid time off
- 10 company-paid holidays
- 1 floating holiday
- Employee Assistance Program
- Relocation package available for qualified candidates
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
