Operations Manager, Pharmacy & Fulfillment

Mochi Health•Houston, TX

2d•Onsite

About The Position

Mochi Health is opening a non-sterile compounding pharmacy and fulfillment center in Houston. The Operations Manager will run day-to-day operations at the licensed Texas pharmacy and its attached warehouse, working alongside the pharmacist in charge (PIC) to keep compounding operations smooth and compliant and ensure orders are fulfilled accurately and on time. This hands-on position spans pharmacy and warehouse work, including time on the compounding floor and operating warehouse equipment. The role oversees pharmacy workflow, staffing, and scheduling; coordinates non-sterile compounding production under the PIC’s direction; manages pharmacy and packaging inventory; and supervises fulfillment from completed prescription through carrier pickup, including cold-chain shipments. The Operations Manager will also establish warehouse layouts and storage systems, maintain operational metrics, develop SOPs, train team members, and serve as the on-site contact for facility matters and coordination with carriers, vendors, and Mochi Health’s San Francisco operations team.

Requirements

Active Texas pharmacy technician registration or eligibility to transfer one.
Hands-on experience with non-sterile compounding, including capsules, creams, suspensions, and troches, and related documentation.
At least 2 years of experience in a lead, supervisor, or manager role.
Strong organizational skills and comfort managing several workflows at once.
Comfort with Excel or Google Sheets and ability to learn pharmacy and shipping software quickly.
Willingness to operate a forklift; OSHA forklift certification will be provided if needed.
Ability to lift up to 50 lbs and be on your feet for much of the day.

Nice To Haves

Warehouse, fulfillment, distribution, or 3PL experience.
Experience helping open a new pharmacy or facility, or preparing for a board inspection.

Responsibilities

Manage daily pharmacy workflow, staffing, and scheduling for pharmacy technicians in partnership with the PIC.
Coordinate non-sterile compounding production under the PIC’s direction, including batch scheduling, documentation, beyond-use dating records, equipment cleaning and calibration logs, and inspection readiness for the Texas State Board of Pharmacy and USP <795>.
Manage inventory for APIs, compounding supplies, packaging, and OTC devices, including receiving, cycle counts, reorders, and supplier follow-up.
Oversee fulfillment from finished prescription through sealed package and FedEx/UPS pickup, including cold-chain shipments.
Set up and maintain warehouse layout, racking, and storage systems as operations scale.
Operate warehouse equipment, including forklifts and pallet jacks, for receiving and putaway.
Track and report turnaround time, shipping accuracy, inventory accuracy, and on-time rate, and identify and resolve problems.
Write and maintain SOPs for pharmacy and warehouse workflows and train new team members.
Serve as the on-site point of contact for building issues, carriers, vendors, and the San Francisco operations team.