Supervisor, Pharmacy Fulfillment Operations | Onsite - Chesterfield

Blink Health•Chesterfield, MO

2d•Onsite

About The Position

Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable. Its products, BlinkRx and Quick Save, aim to remove barriers in the prescription supply chain and improve access to medications and patient outcomes. The Pharmacy Fulfillment Operations Supervisor supports and supervises pharmacy fulfillment technicians and helps manage daily dispensing workflows and queues under senior leadership. The role assists with onboarding, coaching, and supporting technicians while maintaining company policies, performance metrics, and regulatory requirements. It also oversees dock operations, including safety protocols and inbound and outbound freight flow. The position is fully onsite in Chesterfield, Missouri, Monday through Friday, with evening and weekend availability required.

Requirements

Two to three years of experience in an operational or team-support environment.
At least a high school diploma or GED; equivalent work experience may be considered.
Familiarity with high-volume workflows and the ability to stay organized under pressure.
Strong interpersonal skills and a desire to coach others and contribute to a positive team culture.
Ability to manage competing priorities in a fast-paced environment.
Comfort using basic data tools and workflow platforms to track tasks and monitor performance.
Attention to detail and problem-solving ability, including recognizing patterns and surfacing issues proactively.
Clear, professional communication skills and the ability to relay information and escalate appropriately.
Comfort with standard office software and willingness to learn queue management and workflow platforms.
Availability to work onsite Monday through Friday and for evenings and weekends.

Nice To Haves

Prior supervisory experience.
An associate’s or bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field.
Familiarity with pharmacy, healthcare, or fulfillment operations.
General awareness of regulatory compliance in healthcare or pharmacy settings.
Basic familiarity with key performance indicators and eagerness to use performance data to improve team outcomes.

Responsibilities

Support and manage a team of Pharmacy Technicians to help ensure quality patient and client care under senior leadership.
Monitor workload distribution, flag imbalances, and help ensure efficient daily operations and performance targets.
Assist with onboarding new hires and familiarizing them with tools, workflows, and team expectations.
Oversee dock operations, enforce safety protocols, coordinate inbound and outbound freight flow, and maintain compliance with company standards.
Provide day-to-day coaching and feedback to technicians to support continuous improvement and skill development.
Address underperformance through coaching and improvement plans in partnership with People & Culture and senior leadership when needed.
Use reporting and dashboards to track team performance and identify operational trends for leadership.
Monitor workflow queues to ensure tasks are completed accurately and on time.
Help maintain service level agreements and promptly communicate performance barriers.
Support process changes by reinforcing new procedures and flagging adoption challenges.
Handle escalated patient concerns professionally and empathetically, seeking senior guidance on complex resolutions.
Ensure team adherence to regulatory requirements and company policies in pharmacy operations.
Periodically review technician work to identify accuracy issues and support quality improvement.
Flag compliance risks and recurring errors to senior leadership.
Keep the team informed of daily priorities, workflow updates, and policy changes.
Communicate with peers and senior leads to align on goals and operational challenges.
Model professionalism, accountability, and a positive attitude; address routine escalations and refer complex situations to senior leadership.
Promote teamwork, accountability, employee satisfaction, and technicians' professional development.