Loan Operations Supervisor (onsite)

Newtown Savings Bank•Newtown, CT

1d•$58,200 - $83,600•Onsite

About The Position

Newtown Savings Bank is seeking an experienced lending processing professional to supervise and perform loan servicing and lending processing activities. The role includes reviewing loans onboarded into INSIGHT, daily transactions, payoffs, loan maintenance reports, and modifications. The Supervisor maintains effective controls so activities are documented, measured, and compliant with internal, regulatory, and investor requirements, while identifying ways to improve process efficiency. This is primarily an onsite role at the bank’s corporate office in Newtown, Connecticut, with the option to work remotely one day per week. The position supervises servicing requests, payoff and credit bureau processes, loan onboarding and modifications, reporting and balancing, complex loan transactions, and collateral-related requests. It also supports residential construction lending, maintains procedures, tests core system upgrades, trains staff, and handles sensitive customer issues. The Supervisor leads and develops direct reports, conducts department meetings, supports the bank’s Habit of Success, and stays current on rules and regulations related to assigned functions.

Requirements

Two to four years of loan servicing experience or similar work experience.
Ability to work independently.
Good communication skills and strong teamwork.
Proficiency with Microsoft Excel and Word.
Understanding of loan servicing functions and the core loan system, or experience with other loan systems.
Ability to maintain strict confidentiality regarding bank matters.

Nice To Haves

Bachelor’s degree in finance or accounting.

Responsibilities

Supervise requests in Contact Management and the general Servicing email box, including payoffs, credit bureau disputes, and maintenance transactions or corrections, ensuring timely processing and resolution.
Supervise payoff processing, including verifying payoff requests, preparing releases and UCCs, ordering notes from investors, and returning overage checks, paid notes, and collateral.
Download MERS reports daily and deactivate paid-off MERS loans.
Supervise consumer credit bureau reporting, ensure accurate monthly credit bureau tapes, and conduct quarterly reviews.
Supervise E-Oscar credit bureau disputes and resolution with reporting agencies and customers according to regulatory guidelines.
Manage the Successors in Interest process according to regulatory guidelines.
Supervise timely review of new loans onboarded and modifications completed in INSIGHT.
Review daily rate change letters, maintenance reports, critical reports, posting sheets, override decisions, pre-authorizations, adjustable-rate changes, and credit line maintenance reports.
Supervise the review of complex loans and transactions, including interest and billing calculations.
Perform daily balancing and general ledger balancing and review CIP exceptions and Work in Process reports.
Manage partial releases, easements, and subordination requests, both internal and external.
Manage timely loan payoffs for investor reporting.
Assist with residential construction modification documents in accordance with loan approvals and regulatory requirements.
Challenge, develop, and maintain written procedures and process updates.
Assist with initial construction budget reviews and administration of residential construction loans as needed.
Assist staff with sensitive customer issues and professionally resolve concerns for both customers and the bank.
Conduct system testing during annual core upgrades and train loan staff on enhancements as needed.
Conduct biweekly department meetings with staff.
Participate in civic and community functions to enhance the bank’s image and network for new business opportunities.
Establish SMART goals, conduct quarterly goal assessments and annual performance evaluations for direct reports, coach and motivate them, recommend personnel actions, and ensure assigned tasks are completed on time.
Support staff in applying the Habit of Success in daily responsibilities, decision-making, and customer interactions.
Maintain knowledge of rules and regulations related to assigned functions and recommend updates as needed.