Operations Supervisor Healthcare Onsite Camphil, PA

Gainwell Technologies LLC•Camp Hill, PA

4d•$54,200 - $77,400•Onsite

About The Position

Gainwell Technologies is seeking an Operations Supervisor to oversee healthcare claims and call center operations. The role supervises claims representatives, call center staff, mailroom personnel, and operations support staff, coordinating staffing, scheduling, attendance, productivity, cross-training, hiring, onboarding, and training. The supervisor monitors workloads, workflows, productivity, and service level agreements to support timely, accurate, and efficient operations across supported states and functions. The position coaches and evaluates staff, sets priorities and goals, identifies training needs, provides feedback, and takes corrective action as needed. It also serves as a primary contact for client concerns and escalated customer service issues, complex or disputed claims, and operational challenges. The supervisor analyzes operational reports and performance metrics, identifies process improvements, maintains procedures and documentation, supports claims processing and mailroom functions, and ensures compliance with applicable requirements. This is an onsite role in Camp Hill, Pennsylvania, Monday through Friday, 8:00 AM–5:00 PM Eastern Time. The stated annual pay range is $54,200–$77,400. The application deadline is November 30, 2026.

Requirements

Minimum of three years of leadership experience, including supervising staff in claims processing and call center operations.
Minimum of four years of claims processing experience, including government or private-sector healthcare claims, Medicaid claims, insurance, and medical terminology.
Strong written and verbal communication, interpersonal, customer service, and problem-solving skills, with the ability to resolve inquiries professionally and effectively.
Proficiency in Microsoft Office, basic help desk software, and computer-based analysis tools.
Knowledge of claims handling policies, procedures, and applicable requirements.
Excellent organizational, time management, and multitasking skills, with the ability to prioritize competing demands, meet deadlines, maintain attention to detail, and protect confidential and sensitive information.
Strong interpersonal skills to interact with team members.

Responsibilities

Supervise and coordinate daily activities of claims representatives, call center staff, mailroom personnel, and operations support staff, including staffing, scheduling, attendance, productivity, cross-training, hiring, onboarding, and training.
Monitor workloads, workflows, productivity, and service level agreements to ensure timely, accurate, and efficient claims processing and call center operations across supported states and functions.
Coach and evaluate staff performance, establish priorities and goals, identify training needs, provide feedback, and implement corrective actions as needed.
Serve as a primary point of contact for client concerns, escalated customer service issues, complex or disputed claims, and operational challenges; ensure timely resolution and professional communication.
Analyze operational reports and performance metrics and identify process improvement opportunities.
Maintain procedures and documentation, support claims processing and mailroom functions, and ensure compliance with applicable state, federal, client, and organizational requirements.
Protect sensitive and confidential material and adhere to security policies and procedures.